Sarah Cobbett Occupational Therapy – Helensvale QLD$25-$30 per hour + Super | 38 hours per week | Work From HomeSarah Cobbett Occupational Therapy is a growing community-based Occupational Therapy practice supporting clients across South East Queensland.We are seeking a Client Services Administrator to support the day-to-day coordination of client services, clinician scheduling and general practice administration.This is an important operational role within the practice, responsible for ensuring clients are communicated with professionally, appointments are coordinated efficiently and clinicians' schedules are organised around client needs, location, availability and capacity.
$25-$30 per hour + Super | 38 hours per week | Work From HomeSarah Cobbett Occupational Therapy is a growing community-based Occupational Therapy practice supporting clients across South East Queensland.We are seeking a Client Services Administrator to support the day-to-day coordination of client services, clinician scheduling and general practice administration.This is an important operational role within the practice, responsible for ensuring clients are communicated with professionally, appointments are coordinated efficiently and clinicians' schedules are organised around client needs, location, availability and capacity.About the RoleThe Client Services Administrator is a central point of contact between clients, clinicians, families, referrers, suppliers and other providers.A significant part of the position involves coordinating community-based Occupational Therapy appointments.Unlike a traditional clinic where appointments occur at one location, our Occupational Therapists travel throughout the community.
Scheduling therefore involves balancing client location, travel efficiency, clinician availability,



capacity and the requirements of each appointment.The role also manages incoming enquiries and supports clients through the administrative stages of receiving services from the practice.Key ResponsibilitiesResponsibilities include:Managing inbound phone calls and client enquiriesProcessing current referrals and client informationCoordinating new client onboarding and administrative processesScheduling initial Occupational Therapy assessmentsScheduling ongoing client appointmentsCoordinating equipment and assistive technology trialsArranging joint appointments with builders, suppliers and other providersManaging appointment changes, cancellations and reschedulingCoordinating clinician calendars based on geographic location and travel efficiencyMonitoring clinician availability and capacity when allocating appointmentsCommunicating appointment information with clients, families and relevant stakeholdersMaintaining accurate client and appointment information within practice systemsGeneral reception and administrative dutiesSupporting the smooth progression of clients through the practice's service processesScheduling & CoordinationScheduling is a core component of this position.Appointments need to be coordinated according to:Client needs and availabilityGeographic locationClinician availabilityClinician capacity and workloadTravel time between appointmentsAppointment type and expected durationOperational requirements of the practiceThe objective is to maintain an organised and efficient schedule while providing clients with a professional and responsive service.About the PersonWe are looking for someone with strong administration and organisational skills who can confidently manage a busy flow of appointments,



enquiries and competing priorities.The position requires:Strong organisational and scheduling skillsProfessional and confident telephone communicationExcellent written communicationStrong attention to detailGood judgement and problem-solving abilityConfidence managing calendars and changing prioritiesAbility to work independently within established processesStrong computer and general technology skillsA professional and patient approach when communicating with clientsReliability and accountability when working remotelyPrevious experience in healthcare, allied health, aged care, disability, medical administration, scheduling or client services would be highly regarded.Work From HomeThis is a full-time work-from-home position.Sarah Cobbett Occupational Therapy provides the equipment required to establish a professional home workspace, including:Windows / Mac DeviceBig Screen + Keyboard/MouseHeadsetDesky sit/stand deskAs the role involves regular telephone communication and access to confidential client information, a private and appropriate home workspace is required during working hours.Hours & Remuneration38 hours per week$25-$30 per hour + Super, depending on skills and experience.The position operates during the practice's normal business hours - Monday to Friday 8:30AM - 5:30PMAbout Sarah Cobbett Occupational TherapySarah Cobbett Occupational Therapy is a growing Occupational Therapy practice providing community-based services across South East Queensland.Our clinicians work with clients in their homes and communities, which makes effective administration, communication and scheduling an essential part of delivering our services.As the practice continues to grow, we are investing in both our clinical and administrative teams and the systems and equipment they need to perform their roles effectively.We are looking for a capable administrator who can become an important part of that continued growth.
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📌 Client Services Administrator (Townsville)
🏢 Sarah Cobbett Occupational Therapy
📍 Townsville