Job Description
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Choice Aged Care are leaders in the provision of clinical pharmacy services to Australia's health care sector. We are dedicated to advocating for the vulnerable and at-risk, whilst supporting our industry partners with high-quality services.
About the Role n
Are you the kind of person who loves building relationships, working in a collaborative environment, and has the ability to juggle multiple priorities?
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We are seeking a highly organised, customer-focused Administration Officer to join our team. This is an exciting opportunity to become part of a national organisation dedicated to supporting our team of pharmacists, whilst contributing to the local community. As the first point of contact for incoming enquiries, you will play a key role in ensuring the smooth day-to-day operations of the business while providing high-quality administrative support across a range of functions.
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Reporting to the Operations Manager, this role sits within our group office corporate function. You will have exposure across different areas of the business and work dynamically to achieve success.
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This role is in Wellcamp, Toowoomba and you will work 38hrs per week across standard retail hours Monday to Friday.
Responsibilities n
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Answering and directing incoming phone calls professionally and efficiently.
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Providing exceptional customer service to a range of stakeholders.
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Processing claims accurately and within required timeframes.
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Managing referrals and maintaining accurate records.
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Assisting with retail sales and customer enquiries.
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Providing a broad range of administrative support, including data entry, filing, and record management.
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Supporting internal teams with general administrative tasks.
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Contributing to a positive, collaborative, and customer-focused team culture.
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About you n
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Minimum 2 years' experience in an administrative or customer service role
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Experience managing enquiries and customer relationships
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Proficient in the use of Microsoft Office, with strong technology skills in learning current software systems
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Excellent verbal and written communication skills
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Strong attention to detail and a high level of accuracy
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Excellent organisational and time management skills, with the ability to manage competing priorities and meet goals.
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A proactive attitude with the ability to work independently and as part of a team
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A positive, flexible approach and willingness to assist where needed
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Current National Police Check (or willingness to obtain one)
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If you are an organised administrator who enjoys helping people, thrives in a busy environment, and takes pride in delivering outstanding customer service, we would love to hear from you.
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📌 Administration Officer (Toowoomba)
🏢 Choice Aged Care
📍 Toowoomba