Job Description
SMAART Recruitment is hiringmultiple Customer Consultantsto join a busy, supportive team with a leading Australian bank inAdelaide CBD.
If you love helping people and want to build your experience in banking, this could be a great next move.
$***** per hour + Super Full-time, six-month contract Starts Monday 19 October
In this role, you ll support customers acrossphone, email and online messaging.
You ll answer everyday banking enquiries, work through problems and help customers feel confident using the bank s services.
You ll receivefive weeks of weekday trainingto learn the systems, build your knowledge and get to know your team before moving onto the rotating roster.
Who we're looking for:
Customer service minds that are passionate about helping people!
Excellent communication skills (written and verbal).
Strong computer literacy and the ability to navigate multiple systems
Resilience and adaptability in a fast-paced workplace.
Contact centre experience is highly regarded, butbanking experience isn t required.
If you ve built strong customer service skills in another industry, we d love to hear from you.
The important details:
Start date:Monday 19 October this is fixed
Training:First five weeks, Monday to Friday, typically 9am 5pm
Ongoing roster:Rotating shifts across Monday to Sunday.
You must be available between 7:30am 9pm on weekdays and 8:30am 8pm on weekends
Pay:$***** per hour + super, with applicable weekend penalty rates
Contract:Full-time for six months, with potential to extend based on performance and business needs
Work rights:Australian citizens and permanent residents only
Final interviews are happening next week, please apply if you re available to interview at short notice and can commit to the fixed start date, full training period and ongoing roster.
Successful candidates will complete a background check, including a National Police Check.
How to apply:
To be considered, please submit your resume by clicking theAPPLYbutton.
For any specific questions, please contactLauren or Hollieon .
Only shortlisted candidates will be contacted.