PLEASE READ FULL BELOW

This ad is for a FULL TIME/Part-time onsite-position in-clinic in South Melbourne VIC 3205. Please DO NOT send in your resume if you are looking for remote work.*

For all enquiries, please refer to the BELOW. We ask that you DO NOT call our clinic with enquiries relating to this position.

We are seeking efficient, enthusiastic and motivated people, who can work well within a tight-knit and friendly team. Our business is growing, so we would love to hear from you if you like to be kept busy, can think on your feet and would like to work in a happy, vibrant work place. We are looking to fill 2 positions at reception (one full time and one part time). The full time position is approx 25-38 hours per week. The part-time position is approx 28 hours per wk

We are a specialist dermatology clinic in South Melbourne and we aim to provide the highest level of care in our modern and 8 purpose built consulting/laser/cosmetic and surgical rooms for medical dermatology and cosmetic treatments. We are a team of dermatologists, medical practitioners, practice nurses and cosmetic nurses/dermal clinician.

If you have any experience in medical reception work, medical customer service and/or medical administration, that would be wonderful. However, the most important thing to us is a willing, “can do”, proactive attitude! If you don't have any experience, we will be happy to train you, we just need a willing participant. If this is you, please apply! You must be able to multi-task, think on your feet and just be bright and capable with a happy disposition!

We are solid believers in a good work/life balance and hence we are as flexible as we can be with hours that suit you.

The position is to work along side our other front desk reception staff/Office Manager and doctors/nurses and to be a role model for other employees in providing high level customer service,



whilst maintaining key tasks relating to administration/reception work and the general day to day running of the clinic.

The role would include the following but would not be limited to :

- Managing the order of the appointment book and ensure that appointments are correct, with correct practitioner and time allowed
- Ensure confirmation of appointments are done in a timely manner and followed up
- Taking incoming phone calls and making external calls as required
- Ensure appointments are being billed correctly
- Billing and Batching of Medicare claims on a daily basis
- Rescheduling/cancelling appointments when required
- Following up / recalls of missed appointments
- Helping out with cleaning and general tidy up twice a day, after morning session and at end of day
- Helping out with general cleaning and tidy of doctors rooms and waiting rooms upstairs and downstairs
- Banking / Settlement at end of day
- Overseeing all incoming and outgoing correspondence including electronic mail and patient results
- Ordering administration supplies on line
- Continually updating proformas and procedures to reflect the changing needs of the clinic
- Managing flow of clinic mail including patient and doctor correspondence, bills, tax invoices etc.
- Sending out of invoices and following up on debtors
- Managing patients UVB schedules (under the guidance of the doctors)
- Going through surgery billings / procedures with patients as required ensuring they have a sound understanding of their procedures and the cost of such




- Calculating Medicare rebates and surgical billing rebates and fees in timely fashion and with accuracy
- Able to trouble shoot IT / Software issues to the best of your ability, so having wide extensive training / knowledge in all areas of Microsoft Word, Excel and thorough knowledge of the Genie software would be advantageous
- Medical typing/transcription as needs arise and when front desk is less busy
- Helping to manage cosmetic stock including injectables and skin care; processing orders and sales of cosmetic stock (both in-clinic and online via online shop)
- Helping with sterilising medical instruments as needs arise

To be successful in this role you need to be:

- An Australian citizen
- A permanent resident of Australia
- Able to consistently deliver exceptional customer service;
- Be able to prioritize workload safely and efficiently with a focus on our patients;
- Enthusiastic, empathetic and positive
- Able to cope under pressure and multi-task;
- Able to demonstrate initiative at all times;
- Organized and positive in your approach;
- Professional in manner and presentation but also be compassionate and caring;
- Competent in computer skills;
- Giving close attention to detail and all times;
- Punctual and reliable
- Excellent in communication and interpersonal skills in order to work smoothly with the rest of our staff team and patients/patients' families.
- there is a 6 month probation period

The successful applicant will be required to provide or apply for a Working with Children Check & Police check (at your expense) prior to starting in the position Only shortlisted applicants will be contacted.

Above all we would like you to be committed, willing to learn, be able to think on your feet and be interested in pursuing a long term rewarding career in our clinic.

📌 Medical Receptionist - Full Time/Part-Time (South Melbourne)
🏢 Hope Dermatology
📍 South Melbourne