Regional Plastic Surgery is seeking an experienced Medical Receptionist to provide administrative support for a specialist Plastic and Reconstructive Surgery practice. The practice comprises four Specialist Plastic and Reconstructive Surgeons and operates predominantly through a telehealth model, with multiple operating lists each month supported by a proportionate volume of pre-operative, post-operative and other clinical consultations. This is a full-time, work-from-home position (5 days per week).
The successful applicant will have primary responsibility for the day-to-day administration of the practice and will need to be comfortable working independently.
Key responsibilities
- Managing patient enquiries, appointments and telehealth consultations
- Coordinating surgical bookings across multiple operating lists each month
- Liaising with patients, surgeons, hospitals, anaesthetists and other healthcare providers
- Managing referrals, correspondence and clinical documentation
- Preparing surgical quotations and assisting patients with administrative aspects of their planned procedures
- Managing practice emails, telephone enquiries and administrative tasks
- Maintaining accurate patient records and ensuring administrative tasks are followed through to completion
- Supporting the surgeons with the productive coordination of their private clinical practice
About you
- Have recent experience in an administrative role within a doctor's private practice
- Be highly organised, reliable and able to manage competing priorities
- Be motivated and responsible, with excellent attention to detail
- Be confident working independently and taking responsibility for the completion of tasks
- Have excellent written and verbal communication skills
- Be comfortable communicating with patients undergoing surgical treatment
- Have experience with ECLIPSE and claiming with Medicare, Health funds and DVA
- Be an Australian citizen
- Experience with Xestro practice management software would be an advantage but is not essential
📌 Medical Receptionist/ Medical Administration (Brisbane)
🏢 Regional Plastic Surgery
📍 Brisbane
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