About the Role

Geelong Ninjas is looking for a high-energy, organised, and people-focused Membership Coordinator to be the heartbeat of our business. We aren’t a traditional gym; we are a vibrant kids' sports and fitness facility where the member experience is everything.

You’ll be the face of the business, shaping the full journey for our families, from the first enquiry and trial booking through to onboarding and long-term support. You’ll also lead the "afternoon rush," ensuring our facility is "Ninja Ready" and our coaching team is supported.

What You’ll Be Doing

- Membership Ownership: Proactively nurturing leads, booking trials, and managing the end-to-end onboarding and billing setup for recent families.
- Facility Leadership: Acting as the primary point of contact during shifts. You’ll manage the reception desk, answer enquiries, process payments, and coordinate class changeovers with the coaching team.
- Member Concierge: Handling waitlists, cancellations, and membership changes with empathy and a focus on retention.
- Admin & Marketing Support: Managing party bookings, updating signage in Canva, monitoring merchandise stock, and ensuring all member data is 100% accurate.
- Ninja Ready Standards: Maintaining a clean, tidy, and organised reception and viewing area so the facility always looks its best.

What We’re Looking For

- High Attention to Detail:



You take pride in "getting it right" the first time, from data entry to incident reports.
- Professional & Approachable: You can communicate warmly and clearly with both children and parents.
- Tech Savvy: Confident using computers and able to learn our member management software quickly.
- Calm Under Pressure: You can navigate a busy afternoon environment with a smile and keep things moving.
- Proactive Attitude: You don’t wait to be told what to do; you see a task and you own it.

Requirements

- Current Working with Children Check (WWCC) – Essential.
- Basic First Aid & CPR certification (or willingness to obtain).
- Availability: Weekday afternoons and Saturdays.
- Previous experience in customer service, reception, hospitality, retail, or sports admin is highly regarded.

How to Apply IMPORTANT: APPLICATIONS WITHOUT A COVER LETTER WILL NOT BE CONSIDERED To apply, please click the "Apply Now" button and upload your Resume and a separate Cover Letter telling us:

- Why this role interests you.
- Your relevant customer service or admin experience.
- Your availability
- Why you’d be a great fit for the Geelong Ninjas team.

Application Question(s):
- Please confirm you are available weekday afternoons from 1pm, Friday Mornings and Saturdays

Work Location: In person

📌 Membership Coordinator (Geelong)
🏢 Geelong Ninjas
📍 Geelong