Job Description
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About Us
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Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner, Bubba Gump is known worldwide and inspired by
Forrest Gump
, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality. HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we're looking for passionate people to join our team!
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The Role
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Reporting to the Group General Manager, you will oversee all aspects of venue operations, leading large teams across FOH, BOH, bar, and entertainment to deliver seamless, high-volume service and an immersive guest experience. This is a hands-on leadership role in a fast-paced, high-profile, environment.
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Key Responsibilities
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Operations & Service
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Oversee daily operations across all departments
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Ensure smooth, high-volume service during peak periods and events
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Maintain venue readiness, procedures, and compliance
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Leadership & Team
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Recruit, train, and lead a large, diverse team
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Manage rostering, performance, and team development
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Lead from the floor during busy service
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Guest Experience & Brand
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Deliver a consistent, immersive themed experience
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Manage VIPs, media, and high-profile guests
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Resolve issues quickly while protecting brand reputation
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Financial Performance
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Manage budgets, P&L;, labour, and cost controls
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Drive revenue through events, promotions, and upselling
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Monitor KPIs including sales, turnover, and guest satisfaction
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Events & Entertainment
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Coordinate themed events and entertainment
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Work with performers and production teams to deliver seamless experiences
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Stock, Safety & Compliance
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Oversee inventory, ordering, and supplier relationships
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Maintain food safety, licensing, and venue compliance
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Manage incidents and ensure safe operations
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About You
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Proven leadership in high-volume, quick-paced venues
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Experience managing large teams (40+ staff)
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Strong operational, financial, and organisational skills
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Confident communicator with a hands-on leadership style
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Passion for hospitality and delivering exceptional guest experiences
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Ability to perform under pressure in a dynamic environment
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Requirements
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Minimum 5 years' restaurant/venue management experience
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Strong background in high-volume, full table service
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Current RSA & RMLV
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Solid financial acumen (P&L;, labour, stock control)
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Highly Desirable
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Experience in themed or entertainment-driven venues
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Events, launches, or media experience
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First Aid / Training qualifications
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Hospitality or Hotel Management diploma
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What We Offer
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Opportunity to lead a high-profile venue for a globally recognised brand
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Strong career growth within a growing hospitality group
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Competitive salary + staff perks and discounts
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Fun, energetic, and supportive team culture
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Team events, benefits, and salary sacrifice options
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If this sounds like you, please submit your CV and cover letter outlining your experience. For enquiries:
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📌 Venue Manager (Brisbane)
🏢 HBH Group Pty
📍 Brisbane