Job Description
Searson Buck are working with the West Coast Council to find Customer Experience Officers to join its team and be part their casual pool.
Reporting to the Customer Experience Lead this is an opportunity to shape how the Council engages with and serves its community, ensuring that every interaction reflects the organisation's commitment to accessibility and responsiveness.
Band 4
Temp Roles
About the Role
Demonstrated experience in customer service or customer experience roles, ideally within a public sector or large organisation
Solid communication skills with the ability to engage effectively with diverse audiences
Proven ability to identify service gaps and develop practical solutions that improve customer outcomes
Provide information for visitors and residents of the West Coast area
Experience with customer feedback systems, surveys, or complaint resolution processes
Proficiency with standard office software and willingness to learn council-specific systems
About You
Experience working in local government or community-focused organisations