Bayside City Council is seeking a Coordinator Customer Contact Centre to lead our customer service team across channels from the Corporate Centre in Sandringham.
The role reports to the Manager Advocacy, Communications and Engagement and focuses on service performance, workforce capability and stakeholder engagement.
You will drive continuous improvement, set priorities, monitor outcomes and foster a positive, collaborative culture, while building robust cross‐Council relationships for better
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📌 Customer Contact Centre Lead (Hybrid) (Melbourne)
🏢 Bayside City Council
📍 Melbourne
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