About the role The Operations Coordinator is responsible for leading a diverse workforce to deliver high-quality cleaning and facility support services across multiple sites. The role combines people leadership, operational planning, customer relationship management and compliance oversight to ensure services consistently meet client expectations and company standards.

The Operations

Coordinator develops high-performing teams through coaching, communication, accountability and support while maintaining a strong focus on safety, service quality, workforce engagement and operational excellence. The position operates with a high degree of autonomy and requires sound judgement, initiative and decision-making capability to effectively manage day-to-day operations, service delivery challenges and workforce requirements.

The Operations

Coordinator is a visible and accessible leader who builds positive workplace culture, develops future leaders and fosters strong relationships with clients, team members and stakeholders.

Key responsibilities

- Lead by example and actively promote company values, professionalism and service excellence
- Develop a positive, engaged and accountable team culture
- Be a visible and accessible leader who regularly walks the operation, observes service delivery, listens to team members and clients, recognises good work and identifies issues requiring attention
- Provide coaching, mentoring and support to Supervisors, Team Leaders and operational employees
- Manage employee performance fairly, consistently and in accordance with company policies and procedures
- Coordinate workforce requirements across allocated sites and manage leave relief planning to ensure service continuity




- Coordinate the delivery of cleaning and facility support services across multiple client locations
- Conduct quality inspections and audits to verify service delivery standards
- Establish and maintain positive working relationships with clients and stakeholders
- Utilise company systems, mobile technology and software platforms to manage service delivery, reporting and compliance activities

About you

- Substantial manual handling capability is required, including the physical ability to perform push/pull, reaching, grasping, fine manipulation tasks including lifting items up to 10kgs
- Ability to stand and walk for long periods of time (up to 8 hours a day) while performing duties throughout the facility
- Ability to use step stools to clean windows, light fixtures, and high surfaces
- Physical stamina and endurance to perform duties throughout an entire shift
- Manual dexterity for using cleaning tools, such as vacuums, mops, and cleaning sprays
- Willingness to learn and develop a comprehensive understanding of the operation
- Sound judgement, initiative and decision-making capability
- Ability to work collaboratively with the broader leadership team during the initial transition period

About us

Charles Sturt Campus Services (CSCS) is a controlled entity of Charles Sturt University and employs more than 200 staff across regional New South Wales and the Australian Capital Territory. CSCS delivers cleaning, maintenance and facility support services across educational, commercial, recreational, and residential environments. Operating across multiple regional locations, our success is built on robust client relationships, high-quality service delivery, and a commitment to supporting our people.

At CSCS, we recognise that our employees are our greatest asset and that exceptional service outcomes begin with engaged, capable and supported teams.

📌 Operations Coordinator - Full Time (Port Macquarie)
🏢 Charles Sturt Campus Services
📍 Port Macquarie