Join our team as a
Customer Care Consultant
in
Port Hedland
and play a key role in supporting our customers.
This is a dynamic, fast-paced customer service and retail role where no two days are the same.
We value
safety, service, and operational excellence
, and we're committed to helping you succeed.
You'll receive
comprehensive training and ongoing development
to build your skills and grow your career.
This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.
Role is Monday – Friday 7.30am – 4.30pm
Rotating Roster Saturdays 8am – 11am
What You'll Be Doing:
Act as the first point of contact for customers.
Provide expert advice on a wide range of industrial products.
Maintain a clean, well-stocked, and visually appealing shopfront.
Collaborate with internal teams to ensure smooth service delivery.
Uphold safety standards and foster a positive team culture.
Work occasional Saturday mornings as part of weekend coverage.
What You'll Bring:
Previous experience in customer service or retail preferred.
Valuable phone and face-to-face communication skills.
Basic computer skills, including Microsoft Office.
Good written and verbal communication abilities.
Ability to build relationships and communicate effectively with customers.
A proactive, positive attitude with a willingness to learn.
Excellent organisational and time management skills.
What's In It For You:
Permanent
salary, incentives &




Wesfarmers share plans
Exclusive Perks:
Team Member
discount card f
or Kmart, Bunnings, Target & Officeworks,
FREE One Pass
subscription &
Wesfarmers discounted offers
from over 400 retail corporate partners
Continuous
training and career development
opportunities
Guaranteed hours
with annual leave and sick leave benefits
Team events, celebrations, award
recognition and prizes
Employee Assistance Program
: wellbeing support
for you and your immediate family
- covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
Refer-A-Friend program
– earn up to $2,000 for each referral!
Ability to
purchase up to 4 weeks' additional annual leave
Generous
paid parental leave
policy and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

📌 Customer Care Consultant (Trade Store) (Port Hedland)
🏢 Wesfarmers Industrial & Safety
📍 Port Hedland