Customer Support Representative (Multiple Rosters Available)
About Us:
Based in Brisbane, First Parking is revolutionising the parking industry with over 21 sites across Brisbane, Melbourne, and Sydney.
Our team is unlike any other, fostering a supportive and dynamic environment where every individual feels valued.
At First Parking, you'll have the chance to learn from the ground up, challenge yourself, and help us continually improve our business.
We are seeking a motivated and reliable Customer Support Representative to join our high-performing team in a fast-paced, operational environment.
If you're ready to provide exceptional service and make a real impact, we want you on our team.
This role offers a high level of autonomy and responsibility, suited to individuals who are confident working independently and taking ownership of their work.
Roster Options:
The successful candidate will need to be comfortable working one of the following rosters:
Option 1: Weekday Rotating Roster
Mon-Fri rotating roster with hours between 6 am and 9 pm (6 am-2:30 pm, 7 am-3:30 pm, 8 am-4:30 pm, 9 am-5:30 pm, 10 am-6:30 pm, 11 am-7:30 pm, 12:30 pm-9 pm)
Weekends are required occasionally to cover leave – this is already factored into the salary and type of contract, no penalty rates or overtime.
When a weekend shift is worked, they are provided with an RDO during the week
Public Holidays required on rotation with the rest of the team.
No penalty rates or overtime.
They are provided with 2 days in lieu
Shift worker contract with 5 weeks of annual leave




We pay above Award rates.
Option 2: Weekend-Focused Roster
Wednesday-Friday: 12:30 pm-9 pm
Saturday-Sunday: 9 am-5:30 pm / 8 am-4:30 pm depending on business requirements
This role requires the successful candidate to work from our CBD office.
What We Offer:
Competitive remuneration package above Award
Structured roster with days in lieu for weekends and public holidays
5 weeks annual leave (shift worker arrangement)
Employee Assistance Program (EAP)
Social club and team activities
And much more
About the Role:
As a Customer Support Representative, you will:
Provide outstanding customer service to ensure satisfaction at every step of the customer experience
Answer inbound customer calls, intercoms, emails and online chats with professionalism and empathy
Process online payments and refunds accurately and efficiently
Liaise with internal and external stakeholders to resolve issues
Conduct daily reporting and troubleshooting within the car parks
Monitor car park CCTV for all states to establish/investigate operational issues.
You will need to:
Demonstrate First Parking values: customer satisfaction, teamwork & collaboration,



determination, daring to be different, and trust
Have the ability to work independently in our CBD office and during nights/weekends
Be a passionate, dynamic, resilient and self-motivated individual who thrives in a high-performing culture
Be comfortable/confident working in a rapid-paced operational environment
Maintain excellent verbal and written communication skills
Have exceptional attention to detail and time management skills, especially during peak call times
Thrive autonomously and be a part of our team
Have proficiency in computer technology and MS Office platforms
Be a lateral thinker and have strong problem-solving skills while liaising with customers
Key Attributes:
Good culture fit for the team
Comfortable working independently, including weekend shifts where you may be rostered alone
Ideally would have call centre experience, must have customer service experience or experience that shows they have worked in a process-driven/high-volume workplace
Demonstrated stability in previous roles
Previous experience in an office-based environment is preferred
Positive, can-do attitude
Resilient and able to multitask and work under pressure
Able to work independently without close supervision
Enjoys focusing on delivering strong outcomes within the role.
How to Apply
:
If this role aligns with your experience and you are comfortable with one of the roster options outlined above, please submit your application.
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📌 Customer Support Representative (Full Time) (Brisbane)
🏢 First Parking Pty
📍 Brisbane