Job Description
Description
Position Summary: The Strategic Account Manager – Asia is responsible for developing and executing strategic account plans to drive sales growth, increase market share, and strengthen customer relationships across key markets in Asia.
Working closely with major customers, cross-functional teams, and senior leadership, you will identify business opportunities, deliver tailored solutions, and support the achievement of revenue and profitability targets.
This individual contributor role requires strong commercial acumen, stakeholder management, and a proactive, customer-focused approach to position Vertiv as a preferred partner across the region.
RESPONSIBILITIES
Execute plans to increase market share and share of wallet in accordance with company targets for orders, revenue, and profitability, under the guidance of senior leadership.
Develop a strong understanding of key customers' priorities, challenges, and business objectives.
Develop and implement comprehensive account plans to achieve sales targets and revenue growth for assigned strategic accounts across the region.
Establish and maintain strong, long-term relationships with key decision-makers and stakeholders within customer organisations.
Understand customer requirements and collaborate with internal teams to tailor solutions that meet their specific needs, ensuring high levels of customer satisfaction and loyalty.
Work closely with internal functions, including Marketing, Product Management, and Operations,



to align strategies, deliver value, and provide seamless support to key accounts.
Analyse market trends, competitor activity, and industry developments to identify new business opportunities and recommend growth initiatives.
Conduct regular business reviews with key accounts, providing insights, performance updates, and recommendations for continuous improvement.
Support contract negotiations and commercial discussions with customers, ensuring mutually beneficial agreements that comply with company policies and profitability objectives.
Manage and resolve customer issues or disputes that may arise, maintaining open communication and a proactive approach to issue resolution.
Prepare accurate and timely reports, forecasts, and updates on key account activities, highlighting progress, challenges, and opportunities for improvement.
Remain up to date with industry trends, market dynamics, and emerging technologies to enhance expertise and identify innovative strategies and best practices.
Contribute to medium and long-term strategies to strengthen brand awareness, customer engagement, and recognition of Vertiv's capabilities, expertise, and technology leadership among targeted accounts.
Recommend recent practices, processes, and performance measures to improve account management effectiveness and sales outcomes.
Act as a mentor to less experienced colleagues where appropriate, sharing knowledge and best practices to support team development.

📌 Strategic Account Manager, Asia (Sydney)
🏢 Vertiv Group
📍 Sydney