Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role…

As our Customer Service & Administration Coordinator, you'll be the welcoming face of our Emerald office and play a key role in creating a positive experience for clients, employers and community stakeholders.

In this varied role, you'll combine your strong customer service and administration skills to support the day-to-day operations of the office. You'll assist clients, coordinate appointments and events, support our field-based team, and build positive relationships with local businesses and community organisations.

This is a great chance for someone who enjoys working with people, thrives in a busy environment, and takes pride in keeping things organised while making a genuine difference in the local community.

This role is full-time fixed term until 03 May 2027 based in Emerald.

You may ask what an everyday look like?

- First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
- Manage appointment scheduling, issue notifications and conduct reminder calls
- Provide administrative support to customer activities i.e., resume updates




- Keep accurate and timely records and maintain databases
- Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
- ACHIEVABLE and generous bonus incentive plans
- 3 additionalpaid annual leave days – Christmas Closure
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program-retaildiscountsand access to Fitness Passport
- Enjoy work that genuinely impactslives
- Employee Assistance Programwith Sonder Wellbeing App
- Work as part of a team whilst working autonomously with your clients!

A bit about you...

- Excellent verbal and written communication skills and able to adapt style to suit the audience
- High level of computer literacy
- Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.

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📌 Customer Service and Administration (Emerald)
🏢 The BUSY Group
📍 Emerald