Job Description
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Direct message the job poster from Acu-Tech Piping Systems
People and Culture | End-to-End Recruitment, Employee Engagement, Talent Management n
Acu-Tech is seeking a highly motivated
Client Service Executive
to join our team in Maddington, WA. A company that's trusted across Australia for delivering high-quality pipeline solutions — and grow with us as we expand our reach and impact.
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The primary purpose of this position is to provide high-level of customer service to our clients by maintaining and nurturing our relationship with them and support our Sales Team.
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What we offer:
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Competitive salary + performance-based incentives
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Opportunity to contribute to cutting-edge projects and innovative solutions
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A supportive team culture that values innovation and collaboration
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Employee Assist Programs
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The chance to make your mark, high-impact role
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Key tasks and responsibilities:
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Support customers with confidence by providing timely and accurate product and technical information, ensuring quick and effective issue resolution.
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Communicate clearly on pricing, credit options and terms aligned with company policies and customer profiles.
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Ensure smooth transactions of sales orders and quotes accurately and efficiently.
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Educate and Empower Customers: Help customers understand product features, benefits, and terminology to improve satisfaction and support informed decisions.
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Maintain a professional presence as you represent the company with a positive, qualified attitude in all interactions with customers and vendors.
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Coordinate with vendors to share accurate shipping and delivery updates with customers.
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Address and resolve product or service concerns by identifying the cause and delivering prompt, thoughtful solutions.
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Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
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Reach out to customers post-purchase to gather feedback and ensure satisfaction.
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Identify gaps in customer needs and suggest solutions or improvements to the team.
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Maintain detailed and up-to-date customer profiles in the company database.
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Prepare reports using collected data to support product and service enhancements.
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To be considered you must meet the following criteria:
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At least 2-3 years of experience in a civil-related, industrial, or technical product sales
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CRM experience; Sales/Customer Service short courses (advantageous).
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Exonet experience is favourable but not essential.
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High attention, accuracy and excellent organization and time management skills
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Excellent communication and interpersonal skills
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Initiative-taking and a positive 'can do' attitude
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If this sounds like a good fit and is in your area of expertise, then we would like to hear from you.
Seniority level n
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Seniority level Associate
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Employment type n
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Employment type Full-time
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Job function n
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Job function Sales, Customer Service, and Engineering
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Industries Mining and Civil Engineering
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📌 Client Services Executive (Perth)
🏢 Acu-Tech Piping Systems
📍 Perth