Job Description
Sleep Coach/Sales Assistant (Casual) n
Yokine, WA | Retail Role with Purpose
Brief Role Summary n
A customer-focused retail role supporting sleep health outcomes while delivering exceptional service in a professional healthcare retail environment.
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We're looking for someone with empathy over experience. Someone who genuinely enjoys helping people, takes the time to listen, understands individual needs, and works collaboratively within a team. If you're a strong communicator with a caring approach and a willingness to learn, we'd love to hear from you.
Why Resmed? n
Resmed is a global leader in sleep and respiratory health, supporting millions of people worldwide through innovative medical devices and digital health solutions.
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Our retail clinics focus on education, care and meaningful health outcomes. Every day, our teams help people sleep better, feel better and live healthier lives.
The Role at a Glance n
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Casual position, approximately ***** hours per week
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Store hours: n
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Monday to Friday: 8:30am - 4:30pm
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Saturday: 9:00am - 4:00pm
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Full training provided
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Opportunity to build a meaningful career within a global healthcare organisation
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About The Role n
As a Sleep Coach, you'll be the face of Resmed in our Yokine clinic, helping customers improve their sleep, health and overall wellbeing.
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Many of our customers are seeking help with sleep challenges for the first time. Your ability to listen, build trust, provide guidance and create a positive experience will be central to your success.
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Working as part of a supportive team, you'll help customers understand their therapy, gain confidence using their equipment and achieve better health outcomes.
You Will: n
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Welcome customers, understand their needs and provide personalised support
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Assist customers in-store and over the phone
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Investigate and help resolve therapy-related concerns
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Set up equipment and provide ongoing coaching and support
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Fit customers with masks and recommend suitable solutions following training
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Educate customers on the safe and effective use of their equipment
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Build customer relationships through follow-up and ongoing care
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Process sales, payments and administrative tasks
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Maintain store presentation, merchandising and stock levels
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Manage trial and sales stock, including reordering when required
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Complete product training and stay up to date on Resmed solutions
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Work collaboratively with colleagues to deliver an exceptional customer experience
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About You n
We care more about who you are than what you've done.
The ideal person will be: n
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Empathetic, caring and genuinely motivated to help others
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An excellent listener who takes the time to understand customer needs
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A confident and professional communicator
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Positive, reliable and eager to learn
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Comfortable working independently and as part of a team
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Calm and compassionate when supporting customers
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Organised and attentive to detail
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Committed to providing exceptional customer service
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Previous experience in retail, customer service, healthcare, pharmacy or reception roles will be highly regarded but is not essential.
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Healthcare experience is beneficial, but we will provide all the training and support needed for the right person.
What's in It for You? n
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Meaningful work that genuinely improves people's health and wellbeing
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Full training and ongoing development
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A supportive team culture where your contribution is valued
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Career pathways within a global organisation
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Employee benefits, including access to our Employee Assistance Program
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The chance to make a real difference in customers' lives every day
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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
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📌 Sleep Coach/ Sales Assistant, Yokine, Wa (Casual) (Perth)
🏢 Resmed
📍 Perth