Job Description
The role
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Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs
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Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet
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Administer user accounts, permissions and group-based access following least privilege principles
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Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology
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Build and maintain IT documentation and a knowledge base to reduce recurring issues
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What you'll bring
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Experience supporting internal IT operations in a SaaS or corporate environment
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Robust Microsoft 365, Teams and Slack experience
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Experience supporting a Mac environment, with familiarity with Apple Business Manager
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Hands-on experience with endpoint management platforms such as Intune or Jamf
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Understanding of identity and access management concepts
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Get in touch for more information and a Full Job description

📌 It Operations Analyst (Melbourne)
🏢 PRA
📍 Melbourne