Job Description
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We are currently working on an exciting opportunity to join an end-user in Melbourne (Western Suburbs) as a D365 Support Consultant.
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This is a
Permanent
position and they can offer a
hybrid
working model (2-3 days in office and more WFH once settled in).
D365 F&O; Support Consultant You will be responsible for n
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Take ownership of customers issues and follow problems through to resolution
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Deliver technical troubleshooting in line with SLA agreements and in partnership with application vendors - ensure high customer satisfaction through prompt handling of tickets
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Undertake tuning and scaling of systems for both performance and security
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Manage security profiles across application in line with IT security principles
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Provide 2nd level support for all ERP and CRM system users (D365 F&O;, D365 CE/Resco)
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Deliver client onboarding activities, maintain system training documentation and provide training to end-users
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Identify inefficiencies in system functions and recommend optimal business practices
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Develop functional specifications for system users to approve
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Document system end to end to ensure knowledge is shared
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What skills & experience you have n
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Robust experience in Application support with either the Dynamics 365 F&O; solution AND/OR D365 CE/CRM support
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Exceptional troubleshooting skills
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Power Automate knowledge, SQL knowledge
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Understanding of API configurations and management
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Ability to work through issues with customers to resolution.
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Excellent organisational skills to ensure all cases are updated and current.
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High level of initiative, accountability, and an eye for quality
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Well spoken, with outstanding written and verbal communication
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Ability to diagnose and resolve basic technical issues
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Proficiency in English
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Microsoft Certifications in your domain are highly desirable
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PowerBI knowledge (beneficial but not required)
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ITIL Foundation (beneficial but not required)
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Please click apply or contact to learn more
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📌 F&O Application Support (Melbourne)
🏢 Dynamo Recruitment
📍 Melbourne