Job Description
About Us n
At St John Ambulance SA, we've been helping South Australians live safer, healthier lives for over 140 years. As a trusted charity and community-focused organisation, we deliver first aid training, event health and medical services, first aid products, and social inclusion programs that make a real difference across the state.
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Supported by over 1,200 dedicated volunteers and 200+ employees, we're passionate about serving our community and empowering people with lifesaving skills.
What You'll Do n
You'll be the go-to person for Salesforce across the organisation, balancing hands-on platform management with business improvement initiatives.
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Support, maintain, and enhance Salesforce across the organisation.
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Gather business requirements and translate them into practical solutions.
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Analyse and improve business processes, identifying opportunities for automation and efficiency.
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Build and maintain Salesforce reports, dashboards, workflows, and automation.
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Deliver user training, support, and documentation.
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Manage data quality, reporting, and system performance.
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Coordinate testing, system upgrades, and enhancement projects.
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Act as the key link between business users, IT, and external Salesforce partners.
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About You n
You're someone who enjoys getting to the heart of a problem and finding smarter ways to work. You can confidently move between technical conversations and business discussions, building strong relationships along the way.
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Experience in a Business Analyst and/or Salesforce support role.
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Strong Salesforce Administration experience.
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Experience with Salesforce reports, dashboards, workflows, and automation.
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Strong business analysis, process improvement, and requirements gathering skills.
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Understanding of CRM systems, customer journeys, and operational processes.
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Excellent stakeholder engagement and communication skills.
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Strong analytical and problem-solving capability.
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Advanced Excel and reporting skills.
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Qualifications n
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Salesforce Administrator Certification
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Business Analysis certification(s) highly regarded
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Degree qualifications in Business, Information Technology, Computer Science, or a related discipline (desirable)
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Current Provide First Aid qualification, or willingness to obtain
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Why Join Us? n
At St John Ambulance SA, every role contributes to supporting the health, safety, and wellbeing of South Australians.
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We're on a journey to continuously improve how we connect with our customers, volunteers, employees, and community. Salesforce plays a critical role in that journey, and we're looking for a Salesforce Business Analyst to help us get even more from it.
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This is more than a system support role. You'll partner with teams across the organisation to understand challenges, uncover opportunities, and deliver solutions that improve processes, enhance user experiences, and support better decision-making.
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If you love solving problems, simplifying complexity, and bringing people and technology together, we'd love to hear from you.
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In return, you'll enjoy:
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Flexible work options
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Salary packaging benefits
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Ongoing professional development
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A supportive and team-oriented team culture
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The opportunity to influence real business outcomes through technology and innovation
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Purpose-driven work with a trusted South Australian organisation
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Ready to make an impact? n
Join a team that's embracing continuous improvement and innovation and help shape the future of how we work through Salesforce.
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Please apply via SEEK with your resume and a cover letter outlining your suitability for the role.
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St John Ambulance SA is an equal opportunity employer and values diversity and inclusion.
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Employment is subject to a satisfactory National Criminal History Check, a valid Working with Children Check, and evidence of your right to work in Australia.
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📌 Salesforce Business Analyst (Adelaide)
🏢 St John Ambulance
📍 Adelaide