Job Description
Description n
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
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Department:
Australia Retail
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Location:
Uni Hill (UNI)
Key Responsibilities n
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Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
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Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
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Drive training and development, empowering your team to excel and grow.
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Communicate clearly and transparently, ensuring alignment and trust across the team.
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Keep the team well-informed with product knowledge to deliver outstanding customer service.
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Operational Excellence n
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Assist with the smooth day‐to‐day running of the store, ensuring compliance with company policies.
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Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
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Prioritise health and safety, conducting regular risk assessments and ensuring a secure workplace for staff and customers.
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Play an active role in recruiting and retaining top talent to build a solid and motivated team.
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Sales & Performance n
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Support in meeting and exceeding sales targets, driving profitability through effective strategies.
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Monitor key performance indicators (KPIs) to track and sustain store success.
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Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
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Implement proactive loss prevention strategies to protect the store's profitability.
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Customer Experience n
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Lead by example in delivering exceptional customer service at every opportunity.
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Address customer feedback promptly, ensuring satisfaction and brand loyalty.
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Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
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Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
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We're Looking for Someone Who n
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Passionate about creating outstanding customer experiences.
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An inspiring leader with a proven track record in retail management.
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A clear and confident communicator, able to engage with colleagues and customers alike.
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Results-driven, with a sharp focus on achieving goals and meeting targets.
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Approachable, supportive, and trustworthy—a natural team player.
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Energetic and proactive, with a determination to see tasks through to completion.
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Skilled in problem‐solving and decision‐making, ensuring solutions align with company policies.
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What's In It For You n
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Monthly Bonus Scheme: A performance‐driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
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50% Colleague Discount across Mountain Warehouse and Animal, with a twice‐yearly uniform allowance.
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Generous Colleague Referral Incentive.
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A stable, successful and supported environment.
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Length of service awards.
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You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
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#J-*****-Ljbffr

📌 Assistant Store Manager (Melbourne)
🏢 Mountain Warehouse
📍 Melbourne