Job Description
Responsibilities n
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Provide a high level of customer service to students and staff
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Follow up on students who require academic support, and engage them in an intervention plan where required
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Issue warning letters according to the Institute's policies and procedures
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Responding to and managing a range of student enquiries and issues
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Coordinating and scheduling classes
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Preparing student and trainer paperwork for courses
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Data entry of student enrolments, attendance and student completions
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Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
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Auditing student files for compliance
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Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
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Issuing offer letters and listing with the agents and the marketing team only if required
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Skills and experience n
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Demonstrated experience in Education/RTO
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Minimum 2-3 years of Education/RTO experience required
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Student management and AVETMISS system knowledge
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Advanced user-level experience with AVETMISS systems required
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