Job Description
Information Technology Service Desk Manager Information Technology Service Desk Manager n
Get AI-powered advice on this job and more exclusive features.
n
Direct message the job poster from Jenny Barbour IT and Project Recruitment
Head of Client Partnerships | Placing superior IT & Digital talent into leading organisations n
n
A quintessentially Australian brand
n
Fantastic team culture
n
n
We are seeking a talented and results-driven IT Help Desk Manager to manage the day-to-day operations of the Service Desk to ensure users and business teams receive the timely support they require.
n
Key Skills & Responsibilities:
n
n
Certification in ITIL or similar service management frameworks
n
Experience managing IT Service Desk Teams.
n
Experience in a Desktop or Service Desk Support Role.
n
Managing the flow of tickets through the team, ensuring all tickets are managed in accordance with ticket allocation, scheduling, and Service Desk best practices
n
Demonstrated ability to establish uniform service processes and manage SLAs effectively
n
Representing the Service Desk at meetings, Change Advisory Board, and interacting with senior management
n
Jira Service Desk experience (highly regarded).
n
Lead and manage major incidents, initiate Incident Bridge(s), and provide ongoing end-user notification
n
Demonstrated skills improving team members and customer experience including training, coaching and mentoring staff.
n
Proven stake holder management skills and ability to build strong lasting relationships at all levels of the business.
n
The ability to perform well under pressure, manage competing priorities, meeting deadlines and contributing to team goals and resources (e.g., documentation creation).
n




Hands on technical experience supporting End User Compute hardware including laptops, desktops, mobile devices, & printers.
n
Excellent communication and interpersonal skills, with a track record of building robust relationships with stakeholders.
n
Experience in creating and maintaining comprehensive procedural documentation and knowledge bases.
n
Technical aptitude and the ability to quickly learn innovative technologies.
n
Strong problem-solving skills and the ability to work under pressure.
n
Strong customer focus with a capacity to implement innovative service improvements.
n
n
To submit your interest for this role, click on the Apply button quoting reference #****.We'll be in touch with shortlisted candidates.
n
As we receive a high volume of applications, we appreciate your understanding that we're unable to respond to individual enquiries.
n
We kindly ask that you do not contact us directly regarding application status.
n
Thank you for taking the time to apply we truly appreciate your interest.
Seniority level n
n
Seniority level Mid-Senior level
n
Employment type n
n
Employment type Full-time
n
Job function n
n
Job function Analyst, Management, and Customer Service
n
Industries Food and Beverage Manufacturing, Transportation, Logistics, Supply Chain and Storage, and Banking
n
n
Referrals increase your chances of interviewing at Jenny Barbour IT and Project Recruitment by 2x
n
Get notified about new Information Technology Service Desk Manager jobs in
Melbourne, Victoria, Australia
.
n
South Yarra, Victoria, Australia 3 weeks ago
n
Melbourne, Victoria, Australia 2 weeks ago
n
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-*****-Ljbffr

📌 Information Technology Service Desk Manager (Melbourne)
🏢 Jenny Barbour It & Project Recruitment
📍 Melbourne