Job Description
Ready to own the relationship, not just manage the work? n
We're looking for a Senior Client Manager to join our Client Experience team and take ownership of a portfolio of high-value, complex clients.
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This is a role for someone who already knows how to deliver great client work and is ready for more commercial ownership, more strategic influence and more chance to lead.
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You might be a Client Manager ready to take the next step, or already operating at Senior Client Manager level and looking for broader scope.
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Either way, you'll work across performance marketing, creative, content, strategy and technology, bringing together specialists from across The Garden to solve client problems and drive growth.
The role n
Working alongside our Client Partners and Director of Client Experience, you'll own your client relationships end-to-end, from strategy and planning through to delivery, performance, growth and renewal.
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You'll be responsible for:
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Owning a portfolio of clients and becoming a trusted senior point of contact
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Leading annual and quarterly planning and developing longer-term growth roadmaps
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Managing large, multi-channel campaigns and ongoing retainers
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Taking ownership of revenue, margin, scope and retention across your portfolio
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Turning performance data into clear insights and recommendations clients can act on
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Identifying organic growth, cross-sell and upsell opportunities
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Running strong briefing processes so teams have the clarity they need to do great work
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Keeping a close eye on timelines, budgets and scope — and dealing with risks before they become problems
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Leading the more difficult client conversations with confidence and commercial clarity
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Giving clear, constructive feedback across creative, strategy, media and content
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Mentoring Client Executives and Client Managers and helping lift the standard of the team
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Using AI and new tools to make the way we scope, document, analyse and deliver work smarter and faster.
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About you n
We're looking for someone who can keep a portfolio in their head, stay close to the numbers and clients, and still make time to support the people around them.
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You'll probably bring:
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Around 4–6 years' experience in account management or client services, within an agency
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Experience independently owning and growing client relationships
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Strong commercial instincts — you understand revenue, margin, scope and the importance of protecting all three
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Experience managing multi-channel digital work across areas such as media, creative and content
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Confidence presenting strategy, performance and recommendations to senior stakeholders and C-suite clients
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A strong understanding of performance data and the ability to turn numbers into a clear commercial story
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Excellent organisation and ownership of your workflow and deliverables
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Experience coaching, mentoring or supporting more junior team members
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Strong communication skills and the ability to adapt your style depending on who is in the room
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Curiosity about AI and an appetite to keep improving how you and your team work
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Experience across property, education or other high-consideration categories is a bonus, as is experience with platforms such as HubSpot, Salesforce, Adobe or Oracle.
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A degree or diploma in Marketing, Communications, Business, Digital, Economics, PR, Project Management or a related discipline is also welcomed.
Where can the role take you? n
Our Client Experience pathway looks like:
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Senior Client Manager is where client service becomes much more commercial.
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You already know how to deliver great work. This role gives you the opportunity to learn how to grow a portfolio, influence where clients invest, deepen senior relationships and develop the people around you.
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For the right person, it's a natural pathway towards Client Partner — and we love seeing our people grow with us.
Why The Garden? n
For 15 years, we've worked with brands navigating complex, high-consideration customer journeys.
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Today, The Garden brings together strategy, performance, creative, content and technology to help our clients move faster, make smarter marketing decisions and create better customer experiences.
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For someone at this stage of their career, that means scope.
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You'll have real ownership of your portfolio, access to smart specialists across the agency and the autonomy to shape where your clients go next.
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We're looking for someone who is curious, commercially minded and keen to keep growing — someone who will learn from the team, contribute what they already know and help us keep raising the bar.
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We work four days a week together from our Collingwood office, with one day working remotely, because we believe some of the best learning, collaboration and problem-solving happens when you're around great people.
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Strong teams are built from different perspectives, experiences and ways of thinking.
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If you've got the capability and ambition we're looking for but don't tick every box, we'd still like to hear from you.
#J-*****-Ljbffr

📌 Senior Client Manager (Melbourne)
🏢 The Garden
📍 Melbourne