Job Description
This range is provided by Halcyon Knights. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range n
A$85,******/yr - A$95,******/yr
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Direct message the job poster from Halcyon Knights
Recruitment Consultant - Infrastructure, Cloud & DevOps n
We're currently looking for a Support Analyst to deliver exceptional service and technical expertise for a suite of mission-critical software solutions. This role is perfect for someone who thrives on problem-solving, enjoys working in a fast-paced environment, and takes pride in helping customers get the most out of their technology.
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You'll be part of a collaborative support team, handling technical issues across software, networks, and databases, while working directly with stakeholders to ensure systems run smoothly. Alongside day-to-day troubleshooting, you'll contribute to process improvements and knowledge sharing, helping to drive efficiency and enhance service delivery.
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Key Responsibilities:
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Provide technical support for software, network configurations, databases, and application environments.
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Triage, diagnose, and resolve production issues—ensuring clear communication and timely resolution.
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Conduct code-level troubleshooting and ensure software consistency across all environments.
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Monitor and maintain system performance in a 24/7 operational environment.
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Test and validate current software releases prior to deployment.
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Maintain detailed system documentation and operating procedures.
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Collaborate with technical teams and stakeholders to implement fixes, patches, and enhancements.
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Proactively manage customer expectations, ensuring service delivery meets or exceeds agreed standards.
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What You'll need:
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Tertiary qualifications in Computer Science or related field.
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Strong experience in IT support,



with expertise in database server management (Oracle, SQL) and troubleshooting.
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Solid understanding of networking protocols and security practices.
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Ability to manage multiple technical issues with strong prioritisation skills.
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Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
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Proficiency with Windows and Microsoft products.
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Proven problem-solving abilities with a proactive and analytical approach.
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You'll Succeed If You...
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Have a strong customer focus and build trust through clear communication.
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Work well under pressure while maintaining professionalism and composure.
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Learn quickly, adapt to change, and enjoy tackling unfamiliar challenges.
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Are collaborative, accountable, and driven by performance.
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Seniority level n
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Seniority level Associate
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Employment type n
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Employment type Full-time
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Job function n
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Job function Information Technology
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Industries IT System Training and Support
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📌 Support Analyst (Melbourne)
🏢 Halcyon Knights
📍 Melbourne