Job Description
Accounts Receivable Customer Service Officer - Call Centre Accounts Receivable Customer Service Officer - Call Centre n
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DIXON APPOINTMENTS | Recruitment Agency provided pay range n
This range is provided by DIXON APPOINTMENTS | Recruitment Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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A$*****/hr - A$*****/hr
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3-month contract, starting 7th July
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2 weeks of paid training provided
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Full time, Monday to Friday | Onsite in Blackburn
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Company:
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Dedicated to providing world-class, patient-focused mobile and emergency healthcare to the Victorian community, ensuring accessible care outside traditional hospital settings.
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Role:
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As an Accounts Receivable Customer Service Officer, you'll play a key role in supporting our billing and debt resolution services within a busy call centre environment. You'll handle customer enquiries, review billing disputes, and support service fee collections-all while delivering high-quality, empathetic service.
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Responsibilities:
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Manage a high volume of inbound and outbound calls
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Deliver excellent customer service and identify appropriate solutions for outstanding debt
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Review and assess individual customer circumstances to ensure accurate billing
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Handle accounts receivable and collections tasks
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Manage a portfolio of customer accounts to support timely resolution of service fees
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Raise and follow up on billing or collection queries
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Perform general administrative duties as required
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About you:
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Proven customer service experience, ideally in high-volume or call centre environments
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Strong communication skills - both verbal and written
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Empathetic, calm under pressure,



and able to think on your feet
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Detail-oriented with high accuracy and quality control
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Able to manage sensitive situations with discretion and professionalism
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Comfortable working independently and hitting performance targets
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Proficient in Microsoft Office (Excel, Word, MS Teams)
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Organised, adaptable, and proactive
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The Next Step:
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To apply for this role, it is essential that you have or willing to obtain a National Police Check. We encourage applicants from individuals living with disabilities.
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Reference number: NB*****
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Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy
Seniority level n
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Seniority level Entry level
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Employment type n
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Employment type Full-time
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Job function n
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Job function Customer Service
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Industries Telephone Call Centers
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Referrals increase your chances of interviewing at DIXON APPOINTMENTS | Recruitment Agency by 2x
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📌 Customer Service Officer - Call Centre (Melbourne)
🏢 Dixon Appointments | Recruitment Agency
📍 Melbourne