Job Description
ARU
is one of Melbourne's most acclaimed restaurants, renowned for its refined service and exceptional dining experience. Celebrated as The Age Good Food Guide Restaurant of the Year ****, ARU currently holds Two Hats and Three Glasses, reflecting our unwavering commitment to culinary excellence, innovation and outstanding guest experiences.
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At the heart of our success is a passion for developing exceptional people and creating a workplace where talent can thrive. ARU is part of The Windsor Group, a Melbourne-based hospitality collective that also includes The Windsor and Saadi, with exciting new hospitality concepts currently in development.
The Opportunity n
We are currently seeking a
Host
to join our Front of House team. This role is integral to delivering an exceptional guest experience, from reservation and arrival through to the conclusion of the dining experience.
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As the first point of contact, the Host creates a warm welcome, manages reservations, coordinates seating and ensures the smooth flow of service.
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This versatile role requires strong organisation, attention to detail and a genuine passion for hospitality, with the ability to assist Section Waiters and support the wider Front of House team when required.
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Provide a warm, skilled and personalised welcome to all guests.
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Manage reservations, arrivals, walk-ins, waitlists and seating throughout service.
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Maintain strong knowledge of reservations, table availability, guest preferences, dietary requirements, special occasions and VIP guests.
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Coordinate table allocations and seating flow in collaboration with the Restaurant Manager and Front of House team.
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Manage guest enquiries and requests with professionalism and discretion.
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Maintain accurate reservation notes and guest profiles to support personalised service.
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Assist Section Waiters with food and beverage service, including running food, clearing tables, water service and general table maintenance.
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Demonstrate strong knowledge of menu items, ingredients and dietary considerations when assisting guests.
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Proactively support the Front of House team during busy service periods and transition between hosting and floor duties as required.
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Maintain the presentation of the restaurant and contribute to opening, closing and daily service preparations.
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Participate in briefings and communicate relevant guest and reservation information to the wider team.
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Our successful candidate will have: n
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Previous experience in a Host, Reservations or Front of House role within a premium hospitality environment.
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Strong knowledge of premium service standards, food and beverage, and personalised guest service.
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Excellent communication, organisational and interpersonal skills, with strong attention to detail.
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Confidence managing reservations, seating and guest enquiries in a quick-paced environment.
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Ability to multitask, remain composed and proactively support the Front of House team.
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Professional presentation and a genuine passion for hospitality.
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A current Victorian RSA (Responsible Service of Alcohol).
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Availability to work evenings, weekends and public holidays as required.
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Fine-dining or hatted restaurant experience.
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Experience with reservation and POS systems.
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Wine knowledge.
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Experience with VIP guests and special occasions.
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What We Offer: n
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Central CBD location close to public transport.
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Generous staff discounts across the group, tips and daily staff meal.
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Career advancement opportunities within our expanding group.
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You must have full and permanent working rights in Australia to apply.
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📌 Host (Melbourne)
🏢 ARU
📍 Melbourne