Job Description
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The Commons Health Club is a premium wellness space dedicated to delivering the highest standard in fitness, recovery, and member care. From expertly programmed classes and state-of-the-art equipment to a beautifully designed bathhouse, every detail is curated to offer an exceptional experience. We're here to set a new benchmark for what a health club can be - where quality meets care, and community is at the heart of it all.
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The Commons is a vibrant community where entrepreneurs, businesses, and curious minds come together to work, connect, and grow. We believe in fostering a culture of collaboration, innovation, and inclusivity all grounded in genuine care for our members and each other.
About You n
You are a people-first leader with a passion for creating vibrant, inclusive communities. With a strong background in customer experience, operations, or hospitality, you thrive in fast-paced environments where no two days are the same. You bring warmth, professionalism, and initiative to everything you do, whether resolving a member query, leading a team, or hosting an event.
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You are known for your ability to think on your feet, build strong relationships, and lead with empathy and clarity. Detail-oriented yet big-picture focused, you confidently juggle multiple priorities while maintaining a consistently high standard. Most importantly, you believe in the power of human connection and are excited by the opportunity to contribute to a workplace where people genuinely flourish.
About the Role n
As Club Manager at The Commons Health Club, you will be the heart of the member experience. You will lead a high-performing team while ensuring the day-to-day operations of the club run seamlessly. From community engagement and facilities management to team leadership, sales support, and health and safety, you will play a hands-on role in shaping a welcoming, high-quality environment.
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This role blends strategic thinking with on-the-ground action and is ideal for someone who loves variety,



thrives in collaborative settings, and is motivated to make a meaningful impact on both people and place.
Key Responsibilities Member Experience n
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Act as the primary point of contact for members throughout their membership lifecycle
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Resolve member escalations and concerns with professionalism and care
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Model and uphold The Commons' member-first values across the team
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Collect and act on member feedback to improve satisfaction and retention
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Identify and implement initiatives that enhance the overall member experience
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Community and Member Engagement n
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Welcome members and guests warmly at the front desk and bathhouse concierge
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Foster an inclusive, community-focused workplace
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Lead the coordination of member events and social experiences
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Encourage meaningful connections between members
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Celebrate milestones and achievements to strengthen belonging
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Deliver high-quality membership tours across locations
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Ensure timely follow-ups and support the team to convert opportunities
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Maintain accurate documentation of leads and sales activity
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Manage member churn conversations with care, offering solutions where possible
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Software and Sales Platforms n
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Develop strong working knowledge of Hapana, SafetyCulture, and ClickUp
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Support operational efficiency and team training through system use
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Procurement and Deliveries n
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Manage supplier outreach, purchasing, and delivery logistics
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Maintain stock control and inventory management
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Build and maintain strong supplier relationships
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Operations and Facilities n
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Ensure all facilities are clean, safe,



and consistently presentable
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Lead daily team briefings to align on priorities and service standards
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Conduct regular walkthroughs and respond promptly to maintenance needs
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Manage opening and closing procedures
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Handle daily administrative tasks including phone and email communication
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Management and Leadership n
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Recruit, train, and retain exceptional team members
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Provide ongoing coaching, development, and support
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Conduct performance reviews and one-on-one meetings
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Foster a motivated, high-performing team culture
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Manage and optimise team rosters
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Payroll and Leave n
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Approve leave requests, payroll adjustments, and incentives
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Communicate payroll-related matters to senior leadership in a timely manner
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Budget Management n
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Manage club-level budgets with a focus on performance and efficiency
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Support broader cost-saving and budgeting initiatives
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General n
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Contribute to sales and marketing initiatives
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Support organisational projects and new location openings
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Take a hands-on approach to daily problem-solving
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Assist with additional duties as required
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Health and Safety n
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Implement and maintain WHS protocols across all areas of the club
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Ensure compliance with legislative and internal safety standards
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Educate team members and members on best safety practices
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Benefits of working at The Commons n
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Complimentary health club access (including bathhouse)
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Free counselling sessions
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Birthday & anniversary gifts
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State social committees with quarterly events ranging from pub drinks, picnics, bowling, movie screenings and beyond
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Additional paid maternity leave
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Exclusive annual Halloween party
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Further education program to support personal and professional development
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Values n
All actions and behaviours must align with the company's core values:
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#J-*****-Ljbffr

📌 Club Manager (Melbourne)
🏢 The Commons
📍 Melbourne