Job Description
Own the relationships, retention and growth of Archa's most important customers as we scale our Customer Success function. You'll work closely with senior stakeholders and cross-functional teams, while helping shape how Customer Success evolves at Archa.
What you'll do day-to-day n
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Own the end-to-end relationship with Archa's most important managed accounts, driving retention, growth, adoption and advocacy.
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Build trusted relationships with senior stakeholders, including founders, finance leaders and operational decision-makers.
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Run regular business reviews and proactive account plans to understand customer needs, identify risks and drive value.
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Identify and close opportunities for upsell and cross-sell, with Net Revenue Retention (NRR) as a key measure of success.
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Partner with Sales, Product, Ops and Marketing on initiatives that improve customer outcomes, adoption and the overall customer experience.
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Bring the voice of the customer to Archa's Growth Leadership team, using customer insights and data to shape priorities and how we scale Customer Success.
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What we're looking for n
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3–5 years' experience in Customer Success, Account Management or a customer-facing commercial role in SaaS, fintech or B2B.
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Proven experience owning retention, expansion or upsell across a portfolio of accounts, ideally including enterprise customers.
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Confident building trusted relationships with senior stakeholders,



including Founders and Finance leaders.
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Comfortable owning the full customer relationship, from stakeholder management and business reviews through to renewals and commercial outcomes.
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Highly organised, data-driven and proactive, with a willingness to get involved across the business.
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Excellent communication skills, curious mindset and comfortable working in a fast-changing environment.
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Resilient, adaptable and resourceful:
You thrive in a startup environment, get things done, work effectively with minimal resources, and empower others to do the same.
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Driven by accuracy and integrity:
You're logical, systematic and detail-focused, make brave and considered decisions, do the right thing for our stakeholders, and bring energy to shaping the future.
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Why this is an amazing opportunity n
You'll be part of a hard-working, team-oriented and multi-skilled team committed to diversity, inclusion and challenging the status quo. We're fast-moving and resilient, focused on improving our customers' financial operations, and take an ownership mindset to our targets and challenges.
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Archa is redesigning how companies use financial systems to grow their businesses and empower their teams. We're disrupting the outdated corporate credit card model with an all-in-one corporate card and spend management solution designed to help businesses operate more efficiently.
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📌 Account Manager (Melbourne)
🏢 Archa
📍 Melbourne