Job Description
About the OCU Group
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OCU Group is a global infrastructure and energy services business with more than 5,000 people globally delivering projects that power communities and support the energy transition.
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Our Australian and New Zealand operations are growing fast, bringing together great businesses including All Energy Contracting (AEC), Bam Bam, Pilecom and Volta under one group.
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About the opportunity
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We are looking for a Service Desk Analyst to join our team in Perth.
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In this role you will be the first point of contact for day-to-day IT support across the OCU Group. As a IT Service Desk Analyst you'll will;
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Be the first point of contact for IT support, by phone, ticket or in person, across our Perth office and other sites.
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Set up new starters with everything they need to hit the ground running, from AD and Entra ID accounts to licensing and devices.
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Build, deploy and support Windows devices through Intune and Autopilot, from rollout to return.
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Troubleshoot Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and keep devices secure and patched.
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Support our core business systems and help roll out new platforms across the Group, getting hands-on with users at go-live.
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Handle routine Teams, SharePoint and access requests, knowing when to escalate the trickier ones to second line.
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Keep our knowledge base current so common issues get solved faster next time.
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Look after everyday tech around the office, from printers to meeting room equipment.
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What you'll bring to the team
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A friendly and approachable manner, you're the person people are relieved to get on the phone when something's not working.
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Exposure to Windows devices, Microsoft 365 or a helpdesk/ticketing system is a bonus, but for this role, attitude counts for more than a CV.
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A qualification or study towards a relevant IT certification is a ideal, as is any hands-on experience in a similar role.
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A natural problem-solver who enjoys getting to the bottom of an issue.
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Comfortable picking up current systems and processes quickly, and confident asking questions when you don't know something yet.
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Organised enough to juggle multiple tickets and requests.
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A team player who's happy to pitch in wherever it's needed.
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Why Join the OCU Group
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Be part of something bigger:
join an international group operating across the UK, Australia and New Zealand.
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Grow with us:
get involved in major technology projects, playing your part as we roll out new platforms and systems across a rapidly growing international group.
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Work on industry-leading projects: contribute
to some of Australia and New Zealand's largest renewable energy and power infrastructure projects.
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Apply now or for more information contact us at

📌 It Service Desk Analyst (Perth)
🏢 OCU AEC Pty
📍 Perth