Job Description
PS&A; Support - Specialist Clinics - Full time n
Royal Victorian Eye and Ear Hospital – Melbourne VIC
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2d ago , from The Royal Victorian Eye & Ear Hospital
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As a key member of the Patient Services & Access team, you will play an important role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.
Key Responsibilities
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Manage referral processing and patient waitlisting in line with Department of Health requirements.
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Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
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Respond to enquiries from patients, carers, referrers and healthcare professionals.
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Provide frontline reception and administrative support across outpatient clinic areas.
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Maintain accurate patient records and data entry standards.
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Assist patients attending the hospital and provide clear, timely information.
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Escalate patient concerns and operational issues as required.
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Contribute to quality improvement initiatives and service excellence.
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Work collaboratively with clinical and administrative teams to support efficient service delivery.
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About you
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To be successful in this role, you will have:
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Strong computer literacy and accurate data entry skills.
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Excellent communication and interpersonal skills.
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A strong customer service focus and commitment to patient‐centred care.
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Exceptional attention to detail.
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The ability to work effectively within a multidisciplinary team.
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Initiative, enthusiasm and a positive attitude.
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A commitment to quality,



safety and continuous improvement.
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Centrally located, close to public transport and a short walk to the CBD
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Friendly culture
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Salary packaging and subsidised car parking
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5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
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The Eye and Ear is an equal opportunity employer.
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About the Role
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As a key member of the Patient Services & Access team, you will play an important role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.
Key Responsibilities
n
n
Manage referral processing and patient waitlisting in line with Department of Health requirements.
n
Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
n
Respond to enquiries from patients, carers, referrers and healthcare professionals.
n
Provide frontline reception and administrative support across outpatient clinic areas.
n
Maintain accurate patient records and data entry standards.
n
Assist patients attending the hospital and provide clear, timely information.
n
Escalate patient concerns and operational issues as required.
n




Contribute to quality improvement initiatives and service excellence.
n
Work collaboratively with clinical and administrative teams to support efficient service delivery.
n
About you
n
To be successful in this role, you will have:
n
n
Strong computer literacy and accurate data entry skills.
n
Excellent communication and interpersonal skills.
n
A strong customer service focus and commitment to patient‐centred care.
n
Exceptional attention to detail.
n
The ability to work effectively within a multidisciplinary team.
n
Initiative, enthusiasm and a positive attitude.
n
A commitment to quality, safety and continuous improvement.
n
Benefits
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Centrally located, close to public transport and a short walk to the CBD
n
Friendly culture
n
Versatile work arrangements
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Salary packaging and subsidised car parking
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5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
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The Eye and Ear is an equal opportunity employer.
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Applications close 05/10/2026.
About the Eye and Ear
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The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.
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📌 Ps&A Support - Specialist Clinics - Full Time (Melbourne)
🏢 Royal Victorian Eye and Ear Hospital
📍 Melbourne