Job Description
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EML is a leading
Workers Compensation
and
Personal Injury Claims Management
business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey
. We continue to experience ongoing growth and now have over
4,000 dedicated employees
. We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career
here at EML.
THE OPPORTUNITY n
As part of our diverse team based in
Sydney or Tweed Heads
you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
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Reporting to the Team Leader, the main purpose of this role is to implement a pro-active, specialised approach to the management of whole person impairment (WPI) and provide technical guidance in relation to the strategic management of WPI claims. You will be managing the end-to-end determination of WPI claims for IfNSW agencies in accordance with applicable guidelines, procedures and timeframes.
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This will be a
full time, permanent
position based in the
Sydney or Tweed Heads
office, with flexibility to work from home up to 2 days.
Your Responsibilities n
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Manage permanent impairment claims within set targets and KPIs for IfNSW agencies
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Deliver permanent impairment claim outcomes in line with Quality Measures and legislative requirements.
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Provide legal and technical support to strategically manage disputes and litigation in WPI claims
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Attend teleconferences, conciliation and arbitration hearings as required
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Demonstrate effective working relationships with key internal and external stakeholders as measured by feedback from key stakeholders and outcomes on claims
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Support relationships with external legal providers and clients connected to the IfNSW business unit
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About You n
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Excellent understanding of the NSW Workers compensation legislation and the associated regulations
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Strong communication, attention to detail and time management skills are essential for this role
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Understanding of permanent impairment perks and an understanding of dispute determination in the Personal Injury Commission
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At least 12 months experience in claims management
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What We Offer n
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including: n
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A diverse and collaborative team culture like no other
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Flexibility to work from home to support work/life balance
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A corporate wellbeing program with discounted health insurance and gym membership
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Generous discounts from over 350 retailers through our RewardsHub program
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Comprehensive learning and development opportunities to help you reach your full potential
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Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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Companywide events to stay connected and celebrate success
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Entitlement to annual company incentive scheme + salary reviews
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Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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📌 Permanent Impairment Specialist (New South Wales)
🏢 EML Group
📍 New South Wales