Job Description
Helpdesk Team Lead
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Lead. Mentor. Make an impact.
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nJoin a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals.n
About the Role
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Lead, coach and mentor a team of L1 Helpdesk Technicians
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Manage ticket allocation, escalations and SLA performance
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Conduct 1:1s, performance reviews and team development activities
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Act as a technical escalation point for the team
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Drive continuous improvement across processes and documentation
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Build strong client relationships and deliver exceptional customer service
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Assist with recruitment, onboarding and staff development initiatives
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About You
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MSP or Service Desk experience is essential
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Previous team leadership, coaching or mentoring experience
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Strong troubleshooting and technical problem-solving skills
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Customer-focused with excellent communication skills
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Able to balance people leadership with operational responsibilities
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Current Driver's Licence required
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What's on Offer?
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Salary negotiable
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Hybrid flexibility
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Supportive leadership team and exceptional culture
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Clear career progression opportunities
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Parking reimbursement and access to pool vehicles
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EAP, fresh fruit, quality coffee and stocked kitchen
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Regular team social events
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Adelaide city-fringe location
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If you're an experienced Service Desk skilled looking to combine technical expertise with leadership development, we'd love to hear from you. n
nApply today.