Job Description
Senior IT Support Specialist n
Employment Type: Full-time
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Experience Level: 3-5 years in a Senior Role
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Department: Technical Support
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About the Role: Join our technical support team and help deliver exceptional IT services to our clients. You'll be responsible for troubleshooting complex technical issues, managing client relationships, and ensuring optimal system performance.
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As a Senior IT Support Specialist, you will be at the forefront of our technical operations, providing expert-level support to clients and mentoring junior team members. This is an excellent chance for an experienced IT qualified looking to make a significant impact in a growing MSP environment.
Key Responsibilities n
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Provide advanced technical support for complex hardware and software issues
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Manage and maintain client relationships, acting as a trusted technical advisor
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Troubleshoot networking issues and implement security protocols
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Ensure optimal system performance and proactive monitoring
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Document technical solutions and create knowledge base articles
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Mentor and support junior technical staff
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Participate in on-call rotation for critical support
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Collaborate with project teams on infrastructure implementations
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What Success Looks Like n
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High client satisfaction scores and positive feedback
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Efficient resolution of technical issues with minimal downtime
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Proactive identification and prevention of potential problems
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Effective knowledge transfer to team members
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Continuous improvement of support processes and procedures
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We invest in our people. You'll have access to training, certifications, and clear career progression opportunities within our growing organization.
Seniority level n
Mid-Senior level
Employment type n
Full-time
Job function n
Information Technology
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Industries: Computer Networking Products
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Ipswich, England, United Kingdom
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