Job Description
Job Description
n
Collections & Investigations Contact Centre
n
Parramatta & Hurstville Offices
n
Collections (Call Centre & Customer Service)
n
Full-Time
n
Starting Salary $65,000 + Super + Earn Uncapped Bonuses
n
Vibrant culture, quarterly awards, team events, and wellbeing initiatives
n
Parramatta CBD and Hurstville CBD
– a short walk to the station, shops & eateries.
n
Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
n
️ No prior collections experience required – Fully paid training provided
n
Career progression opportunities
n
Uncapped monthly bonuses
n
Kickstart Your Career with Complete Credit Solutions (CCS)!
n
No Experience? No Problem. Just Bring Your Drive! Full Training Provided!
n
Looking to break into the debt collection industry? Join Complete Credit Solutions (CCS) as a Customer Relationship Specialist and build a career in a fast-paced, regulated, and rewarding environment. Since ****, CCS has been helping Australians get back on track financially. Now it's your turn to be part of the journey.
n
Key Training Information
n
All successful candidates will complete a fully paid two-week induction and training program at our Parramatta office, regardless of their ongoing office location.
n
Following the completion of training:
n
n
Employees hired for our Parramatta office will remain based in Parramatta.
n
Employees hired for our Hurstville office will transition to the Hurstville location for their ongoing role.
n
This ensures all new team members receive consistent training, support, and development before commencing in their respective teams.
n
n
About the Role
n
As a Customer Relationship Specialist, you'll play a key role in supporting customers with overdue accounts while developing valuable industry skills:
n
n
Optimise a portfolio of overdue accounts from Australian institutions
n
Contact customers via inbound & outbound calls to discuss outstanding balances
n
Use modern tools and systems and apply skip tracing techniques to locate and support customers
n
Work with customers to understand their situation and negotiate realistic repayment solutions
n
Maintain accurate records and operate within strict compliance and regulatory guidelines
n
Build rapport while handling sensitive financial conversations professionally
n
Work towards achievable targets in a supportive, team-driven environment
n
n
Skills & Experience:
n
n
Strong verbal communication skills and confidence speaking on the phone
n
Negotiation and influencing skills
n
Emotional
intelligence/empathy
when dealing with customers
n
Resilience – you can handle challenging conversations in high volume call centre environment
n
Motivation to achieve targets and grow your earnings
n
Attention to detail, data accuracy, and willingness to learn compliance requirements
n
n
What we offer
n
n
Competitive Base Salary
n
Fully paid training + career progression pathways
n
Uncapped monthly incentives – your performance directly drives your earnings
n
Regular team events, quarterly awards and annual Christmas party.
n
n
Debt collection is more than just recovering money; it's about helping people find a way forward. At CCS, you'll learn how to balance outcomes with customer care, making a real difference while building a stable, rewarding career.
n
We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.
n
Apply now for either our Parramatta or Hurstville offices with your resume.
n
Next intake: Monday 26th October ****
n
Call or text if you have any questions.