Lead Business Analyst: Ai-Driven Contact Centre Transformation (Melbourne)

Lead Business Analyst: Ai-Driven Contact Centre Transformation (Melbourne)

02 Oct
|
Rspca Victoria
|
Melbourne

02 Oct

Rspca Victoria

Melbourne

Job Description
RSPCA Victoria in Melbourne is seeking a senior Business Analyst to lead requirements across technology, operations and member experience as a major fund brings servicing in-house.
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You will own requirements, design processes, and partner with CX, product, technical PMs and ops to lift servicing and enable AI across contact centre operations, including AWS Connect and Dynamics integration.
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📌 Lead Business Analyst: Ai-Driven Contact Centre Transformation (Melbourne)
🏢 Rspca Victoria
📍 Melbourne

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