Job Description
Job Type: Permanent position | Full time position
Job Description n
Travel Agency Manager Happy Travels is Australia's leading backpacker travel agency, built on a passion for adventure and a commitment to creating unforgettable experiences. Despite the challenges faced by the travel industry in recent years, we've continued to grow by staying focused on what matters most
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our people and our travellers.
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We're more than just a booking service. We're a tight-knit, energetic team dedicated to helping backpackers and tourists make the most of their time in Australia, Fiji, and New Zealand.
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From once-in-a-lifetime tours to hidden local gems, we connect travellers with experiences that turn trips into lifelong memories. At Happy Travels, it's all about people, connection, and adventure. Role Overview: As a Travel Agency Manager, your primary focus will be to oversee the operations of our travel agency, ensuring exceptional service delivery and maximising sales performance.
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You will lead a team of Travel Sales Consultants, motivating and guiding them to achieve sales targets and provide outstanding customer experiences. A crucial part of your role will be the recruitment, training, and development of staff, ensuring they are equipped with the skills and knowledge to excel in their roles. Key Responsibilities:
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Leading and overseeing the overall operations and strategic direction of the travel agency.
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Developing and implementing business plans and strategies to achieve company objectives and targets.
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Managing financial aspects, including budgeting, forecasting, and financial performance analysis.
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Building and maintaining relationships with key stakeholders, such as travel suppliers, partners, and clients.
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Analysing market trends and competitor activities to identify opportunities and threats in the industry.
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Recruiting, training, and mentoring staff members to ensure a high level of professionalism and service quality.
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Setting performance goals and KPIs for the team, monitoring progress, and providing guidance as needed.
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Driving sales and revenue growth through effective marketing, pricing strategies, and product offerings.
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Developing and maintaining operational policies, procedures, and standards to ensure efficiency and compliance.
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Handling escalated customer issues and complaints, seeking resolution, and maintaining customer satisfaction.
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Negotiating contracts and agreements with suppliers to secure favourable terms and conditions.
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Staying updated on industry regulations, compliance requirements, and best practices.
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Utilising technology tools and systems to streamline operations and enhance customer experience.
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Analysing data and metrics to evaluate performance, identify areas for improvement, and make informed decisions.
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Representing the company at industry events, conferences, and trade shows to network and promote services.
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Monitoring and managing risk factors, such as safety, security, and legal liabilities, to protect the company's interests.
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Fostering a positive work culture and environment that encourages teamwork, innovation, and continuous improvement.
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Benefits n
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Competitive salary with performance-based incentives and superannuation package.
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Opportunities for career advancement and professional development.
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Travel incentives and familiarisation trips.
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Exclusive discounts on transport and accommodation.
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A supportive and dynamic work environment.
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Qualifications n
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3+ years experience as a travel agency manager or Diploma or
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Higher plus 1 year of experience.
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Strong leadership skills with the ability to motivate and inspire a team.
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Excellent communication and interpersonal skills.
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A passion for travel and a commitment to delivering exceptional customer experiences.
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Experience in staff recruitment, training, and development.
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Multilingual skills are a significant advantage.
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Job Details n
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Job Type: Full time
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Pay: $79,500 - $99,500 per year + super
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Schedule: Day shift
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Supplementary Pay: Bonus, Commission
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Ability to commute/relocate: Melbourne VIC: Reliably commute or planning to relocate before starting work (Required)
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Language: English (Required)
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Work Authorisation: Australia (Required)
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Work Location: In person
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Australian Citizens & Permanent Residents are encouraged to apply. Join the Happy Travels team and lead the way in creating unforgettable experiences for travellers and adventurers.
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📌 Travel Agency Manager (Melbourne)
🏢 Happy Travels
📍 Melbourne