Job Description
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This range is provided by Halcyon Knights. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range n
A$*****/hr - A$*****/hr
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Direct message the job poster from Halcyon Knights
Recruitment Consultant - Infrastructure, Cloud & DevOps n
We're looking for a proactive and technically skilled
IT Desktop Support Engineer
to join a high-performing tech team in a fast-paced, creative setting. You'll be the go-to person for complex technical challenges, supporting both onsite and remote staff, and helping to keep mission-critical systems running smoothly.
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This role is
100% onsite
in Docklands, offering the chance to work closely with talented developers and technical specialists in a collaborative, innovative workspace.
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What You'll Be Doing:
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Provide Tier 2 IT support for hardware, software, and user issues across Windows and MacOS
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Manage incident, request, and problem tickets through their full lifecycle
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Oversee workstation imaging, IT procurement, and vendor coordination
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Handle employee
onboarding/offboarding
processes
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Collaborate with global IT teams and bridge communication across departments
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Assist with server/network upgrades, office moves, and technology rollouts
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What We're Looking For:
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3+ years' experience in desktop support (ideally in software development or creative industries)
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Strong troubleshooting skills with Windows, MacOS, GSuite, Office 365, Zoom, Slack
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Familiarity with tools such as JAMF, SCCM, Intune, Active Directory, Azure AD
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Solid understanding of networking basics (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
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Excellent communication skills, self-starter attitude, and ability to work independently
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Bonus points for experience with VMware, Linux, Perforce, Visual Studio, Adobe Suite, or game development hardware/software
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Join a cooperative, creative, and technically advanced setting
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Work on exciting projects that impact users globally
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Opportunities to grow and work with cutting-edge tools and technologies
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Seniority level n
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Mid-Senior level
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Employment type n
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Contract
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Job function n
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Information Technology
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Industries n
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Staffing and Recruiting
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📌 Information Technology Desktop Support (Melbourne)
🏢 Halcyon Knights
📍 Melbourne