Job Description
Full-Time Front Office Duty Manager (PM Shift) n
Lead the Evening Operations of One of Melbourne CBD's Busy Hotels
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Are you an experienced hospitality professional who thrives in a fast-paced environment and enjoys leading a team? Great Southern Hotel Melbourne is looking for a confident, customer-focused
Full-Time Duty Manager
to join our Front Office team.
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Located in the heart of Melbourne's CBD, Great Southern Hotel offers 265 guest rooms and welcomes both business and leisure travellers. Just a short walk from Southern Cross Station, Crown Casino, Marvel Stadium, the Melbourne Convention & Exhibition Centre and many of Melbourne's iconic attractions, we pride ourselves on delivering exceptional guest experiences.
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If you're passionate about hospitality, enjoy problem-solving, and can confidently lead a team during our busiest hours, we'd love to hear from you.
About the Role n
This is a
full-time permanent position
working predominantly
3:00 PM – 11:00 PM
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As the Duty Manager, you will oversee the hotel's evening operations, ensuring seamless service delivery, guest satisfaction, and operational excellence while supporting and developing the Front Office team.
Key Responsibilities n
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Lead and supervise the Front Office team during afternoon and evening operations.
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Ensure smooth guest check-ins and check-outs while maintaining exceptional service standards.
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Handle guest enquiries, requests and complaints professionally, efficiently and with empathy.
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Act as the Manager on Duty, making operational decisions and resolving issues as they arise.
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Coordinate effectively with Housekeeping, Maintenance, Food & Beverage and other departments to ensure smooth hotel operations.
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Support, coach and motivate the Front Office team while maintaining a positive workplace culture.
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Ensure hotel policies,



procedures and brand standards are consistently followed.
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Assist with daily reporting, cash handling, shift balancing and end-of-day procedures.
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Maintain a safe, secure and welcoming environment for both guests and team members.
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About You n
We're looking for someone who is passionate about hospitality and enjoys leading from the front.
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You will have:
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Minimum
1 years' experience
in a Front Office Supervisor or Duty Manager role within a hotel.
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Strong leadership skills with the ability to motivate and support a diverse team.
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Exceptional communication and interpersonal skills.
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A genuine passion for delivering memorable guest experiences.
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Proven experience handling guest complaints and resolving issues confidently.
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Excellent organisational and time management skills.
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The ability to remain calm and make sound decisions under pressure.
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Professional presentation and grooming.
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Availability to work
full-time afternoon and evening shifts (3:00 PM – 11:00 PM)
, including weekends and public holidays on a rotating roster.
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Full Australian working rights.
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Experience with Opera Cloud or similar Property Management Systems will be highly regarded, however training will be provided.
Why Join Great Southern Hotel? n
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Full-time, stable employment with consistent PM shifts.
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Competitive salary based on experience.
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Supportive leadership team and positive workplace culture.
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Ongoing training and career development opportunities.
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Prospect to grow within a well-established hotel group.
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Convenient CBD location just minutes from Southern Cross Station.
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Staff discounts and internal career progression opportunities across our hotel network.
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Ready to Take the Next Step? n
If you're an experienced hotel professional who enjoys leading teams, creating exceptional guest experiences and making an impact every shift, we'd love to hear from you.
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📌 Full-Time Front Office Duty Manager (Pm Shift) (Melbourne)
🏢 The Great Southern Hotel
📍 Melbourne