We are a well-established manufacturer with a long history of delivering tailored solutions for businesses in the engineering and Industrial Manufacturing market. Built on strong values, operational excellence, and a commitment to customer partnership, the business continues to evolve and grow. With a forward-looking mindset, our client is investing in new opportunities, expanding into new markets, and strengthening its position for long-term success.
About us
We are a well-established manufacturer with a long history of delivering tailored solutions for businesses in the engineering and Industrial Manufacturing market. Built on strong values, operational excellence, and a commitment to customer partnership, the business continues to evolve and grow. With a forward-looking mindset, our client is investing in new opportunities, expanding into new markets, and strengthening its position for long-term success.
About the role
We are looking for a highly organised and customer-focused Customer Service Officer to join our team. This is a fast-paced and varied role that plays a critical part in ensuring customers receive outstanding service and their orders are processed accurately and on time.
Working closely with our Customer Service Manager, Planning, Production, Warehouse and Supply Chain teams, you will be responsible for managing customer orders, coordinating delivery requirements, responding to customer enquiries, and maintaining accurate records.
This role would suit someone who enjoys building relationships, has exceptional attention to detail, and thrives in an environment where no two days are the same.
Key responsibilities include:




Processing and managing customer orders and delivery call-ups
Providing timely updates and support to customers regarding orders and deliveries
Liaising with planning and warehouse teams to coordinate stock availability and dispatch requirements
Maintaining accurate customer, order and pricing records
Assisting with customer complaints, product requests and administrative support activities
Monitoring order changes and escalating issues where required
Supporting continuous improvement initiatives and contributing positively to team culture
About you
To be successful in this role, you will bring:
Previous experience in customer service, administration, order processing or a similar role
Experience within manufacturing, FMCG, logistics, supply chain or a related industry will be highly regarded
Exceptional attention to detail and accuracy
Solid written and verbal communication skills
The ability to manage competing priorities and meet deadlines
A positive, team-focused attitude and strong problem-solving skills
Intermediate Microsoft Office skills, particularly Excel, Outlook and Word
Experience with ERP systems, production planning environments, plastics manufacturing or food packaging industries will be highly regarded but is not essential.
Most importantly, you will be someone who takes pride in delivering excellent customer service, enjoys working collaboratively, and genuinely cares about achieving great outcomes for customers and colleagues alike.
Advantages
Excellent remuneration package commensurate with experience and knowledge
Great team environment
Secure, permanent, long term position
Fantastic, supportive culture
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📌 Customer Service Officer (Melbourne)
🏢 HR Staff n' Stuff
📍 Melbourne