Job Description
Join the Koko Team – Assistant Store Manager Doncaster n
Are you ready to immerse yourself in the delicious world of chocolate?
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At Koko Black Group, we don't just craft chocolate: we create unexpected, signature experiences that delight the senses and spark real human connection.
Our Philosophy n
Koko Black's journey is grounded in passion and craftsmanship. Proudly Australian, we are driven by our love of chocolate and the role it plays in creating meaningful moments.
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Our philosophy is simple: natural is extraordinary. Every handcrafted creation reflects this, using the finest ingredients and the expertise of our skilled chocolatiers.
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We exist to innovate, surprise and delight, creating memorable experiences for our customers and turning everyday moments into something special.
Your Role: Assistant Store Manager n
This is an exciting chance for a motivated retail leader to support the Store Manager in delivering exceptional customer experiences and strong commercial results.
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In this role, you will:
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Lead by example
– support and motivate your team to deliver consistently high standards
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Coach and develop
– identify opportunities to build capability and support team growth
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Drive operational excellence
– ensure smooth day-to-day operations,



including stock management and store presentation
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Support commercial outcomes
– contribute to achieving sales targets, managing stock and minimising waste
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Deliver exceptional customer experiences
– create a welcoming environment and ensure every customer interaction reflects the Koko Black brand
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Who You Are: n
You are a capable and people-focused leader with a passion for retail and delivering high-quality customer experiences.
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Previous experience in a retail or hospitality leadership role
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Strong interpersonal skills with the ability to engage and motivate a team
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A customer-first mindset with a focus on delivering exceptional service
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Results-driven with the ability to balance operational and commercial priorities
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Proactive, reliable and adaptable in a fast-paced environment
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A genuine appreciation for premium products, with a love of chocolate an added bonus
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Sweet Perks: n
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40% team member discount on our entire range
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Growth opportunities & development – we'll invest in your future with in-store and online training
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A premium, elevated workspace – because chocolate deserves the best, and so do you
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An inclusive and diverse team where your unique talents will shine
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#J-*****-Ljbffr

📌 Assistant Store Manager - Doncaster (Melbourne)
🏢 Koko Black Premium
📍 Melbourne