Job Description
Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform?n
nOur UK client close to Maitland is seeking someone with a background in e-commerce with solid knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escalate findings of issues regarding online orders, platform glitches, and technical customer queries.n
nThis position is office-based, and working hours are based on UK time and season.n
n(09:*******:00 SAST / 10:*******:00 SAST) n
REQUIREMENTS
n
n
n
Matric, or equivalent qualification
n
Minimum 2 years' e-commerce order and system administration experience
n
Proven experience resolving and escalating system discrepancies and issues
n
Logistics/freight experience, including couriers, warehouses and logistics portals
n
Excellent written English communication skills
n
Experience with product and catalogue data
n
Exceptional attention to detail
n
Strong understanding of technical and IT terminology
n
Highly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta




n
AI proficiency
n
Proactive, solutions-driven approach with strong follow-up skills
n
DUTIES
n
n
n
Manage, amend and cancel orders on the in-house system
n
Resolve issues relating to consignments, customer information, surcharges and stock
n
Identify, investigate and report system faults and recurring issues
n
Escalate technical issues to developers with clear supporting information
n
Write detailed reports for the Customer Service team
n
Manage product and catalogue data, including pack sizes, units and variants
n
Update pricing across multiple storefronts and websites
n
Publish prepared content across multiple websites
n
Reconcile warehouse portal data with the in-house system
n
Ensure online stock and pricing remain accurate
n
Salary: R negotiable dependent on experiencen
nJoin us on
SOCIAL MEDIA
or visit our
WEBSITE
for more information. See links below.n
nFollow us on Facebook n
nFollow us on LinkedIn n
nVisit our Website n

📌 E-Commerce Support And Digital Operations Assistant (Karratha)
🏢 Timepers
📍 Karratha