Job Description
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Connecting top-tier talent to the Victorian Government's Corporate Services sector n
The Role
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A leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.
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You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.
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Responsibilities
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Provide first-line technical support for critical infrastructure.
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Monitor alerts and respond to incidents in line with SLAs.
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Escalate unresolved issues and follow through to resolution.
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Document incidents and contribute to a central knowledge base.
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About You
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1+ year experience in a service desk, helpdesk or NOC setting.
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Excellent communication skills and a calm, customer-first approach.
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Knowledge of networking fundamentals and ITIL practices.
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Comfortable with shift work, including weekends and nights.
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Certificate, diploma, or degree in IT or related field preferred.
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If this sounds like you, please apply or email Ahmad at
Seniority level n
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Seniority level Not Applicable
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Employment type n
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Employment type Contract
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Job function n
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Job function Customer Service, Engineering, and Information Technology
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Industries Radio and Television Broadcasting, Telecommunications Carriers, and Wireless Services
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📌 Service Desk Analyst (Melbourne)
🏢 Talent
📍 Melbourne