Job Description
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1 Stafford Rd, West Albury NSW ****, Australia
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Please note that it is a requirement that staff working in a residential aged care environment, be fully vaccinated against COVID-19 at time of commencing employment.
POSITION DESCRIPTION Position Title n
Cleaner
Location n
1 Stafford Rd, West Albury NSW ****, Australia
Status n
Casual
Role Objective n
The Cleaner is responsible for ensuring that quality cleaning services are delivered and that a safe and clean environment for residents and staff is maintained at all times.
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The Cleaner liaises with Care staff and others to ensure that residents needs are met and has a solid commitment to maintaining the quality of life of our residents in line with LAC mission, vision, and values.
Key Result Areas & Responsibilities n
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Provide a high standard of facility cleaning for resident rooms, ensuites and public areas in line with approved schedules and procedures
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Remove waste appropriately in accordance with procedures
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Ensure the safe usage, care and storage of all cleaning equipment
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Practice appropriate infection control and follow universal precautions
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Manage time effectively in order to complete required cleaning duties and delegated tasks within the shift
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Exercise economy and care in the use of facility equipment and supplies
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Ensure cleaning schedules are followed and adhered to. Make recommendations for improvements as required.
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Adhere to all policies and procedures, and operating instructions for all equipment and chemicals
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Store and utilise chemicals appropriately / in line with manufacturer instructions
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Document equipment, consumables, maintenance requirements throughout the shift and advise Environmental Services Manager
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Ensure infection control processes are adhered to at all times; implement additional infection control measures to support outbreak management as directed
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Report any issues or concerns to the Environmental Services Supervisor.
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Compliance n
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Maintain knowledge of aged care industry standards for cleaning services.
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In conjunction with Hotel Services Manager and Environmental Services Supervisor, critically review results of resident surveys and take action to correct any potential areas of non-compliance or areas for improvement.
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Work Health & Safety n
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Take reasonable care for his / her own WHS ensuring that actions or omissions do not adversely affect the WHS of others in the workplace.
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Understand the operations and general hazards / risks in the workplace and monitor performance regarding incidents, hazards, and risks.
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Control the work environment and take immediate action to eliminate risks and rectify any unsafe situations or acts.
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Participate with the Hotel Services Manager and Environmental Services Supervisor to establish and monitor a WHS plan.
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Lead by example and provide visible commitment to WHS and procedures.
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Contribute to the ongoing development of WHS procedures.
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Participate in the development of formal Disaster and Emergency Management plans.
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Manage and respond to disasters and emergencies to ensure the WHS of everyone.
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Monitor own and work colleagues compliance and attend specific WHS meetings, training sessions and related events relevant to the LAC.
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Participate in incident investigations coordinated by the Environmental Services Supervisor, record findings and make recommendations for improvement.
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In collaboration with the Environmental Services Supervisor and Human Resources Manager, respond to WorkCover inspectors, union representatives, and external return to work coordinators as appropriate and requested.
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Immediately advise the Hotel Services Manager and Environmental Services Supervisor of own and staff injuries, serious incidents, and other incidents.
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Support injured staff working under return-to-work programs.
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Assist in maintaining equipment safety through proper usage and reporting of any issues or defects.
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Communication n
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Communicate respectfully with your team and all stakeholders.
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Contribute to organisational staff communications / intranet as required regarding cleaning functions.
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Apprise the Environment Services Supervisor of any changes, issues or concerns regarding the cleaning function and make recommendations where applicable.
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Technology n
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Access, utilise and maintain relevant systems to support compliance.
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Manage documentation and record keeping in line with privacy legislation and LAC policy.




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Ensure current knowledge of relevant systems used.
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Team n
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Participate as an active team member in department initiatives and projects as directed
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Contribute to the effective operation by contributing at staff / team meetings
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Liaise and cooperate with all other staff to ensure residents needs are met and that a safe and clean environment is provided at all times
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Facilitate and promote effective team relationships
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All other duties as reasonably requested.
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Organisational n
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Participate in the quality management program of the organisation; comply with audit requirements and participate in audits.
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Demonstrated commitment to Lutheran Aged Care philosophies and values.
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Personal Qualities n
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Honesty, initiative, reliability, and discretion
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Cooperation and team participation
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Communication and interpersonal skills
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Empathy and consideration for older persons
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Willingness to develop professionally
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Self motivation and organisation
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Flexibility and responsiveness
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Selection Criteria n
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Previous experience as a cleaner in a large / multiple facility organisation or complex
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Demonstrated ability to achieve high quality results in a demanding service environment
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Experience in all facets of cleaning and equipment use, including relevant best practice
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Strong customer service ethic and teamwork
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Demonstrated strong communication skills with key stakeholders
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Basic / Intermediate IT skills
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Demonstrated behaviours that align with LAC values
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Demonstrated ability to maintain confidentiality of sensitive and personal information relating to people in our care.
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Optional n
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Demonstrated awareness of aged care quality standards and processes
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Relationships n
This role has specific responsibility to develop internal relationships to achieve a high standard of laundry services. Key relationships include the Environmental Services Supervisor, other Hotel Services staff, residents, relatives, Unit and Facility Managers, care and non-direct care staff.
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Lutheran Aged Care Albury has been looking after people in the Albury area since ****. We are committed to service excellence and care for people. inspired by our values. We are an Equal Opportunity Employer who employ people based on their merits and passion for caregiving.
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