Job Description
We are growing! Join our Tropic Wings Tours & Transfers Team as a casual Reservations Assistant and choose to be based in Port Douglas or Cairns - or both!
n
Are you passionate about delivering exceptional customer service? Join the CaPTA Group and our expanding Tours & Transfers Reservations Team with Tropic Wings, helping guests plan memorable adventures and discover the natural wonders of Tropical North Queensland.
About the Role n
Join our growing Reservations Team and be at the heart of creating outstanding guest experiences. You will be responsible for managing accurate bookings, providing high-quality service to guests and partners, and helping to ensure the seamless day-to-day operation of our tours.
Key Responsibilities n
n
Provide professional customer service via phone and email, managing enquiries, bookings, amendments, and issue resolution
n
Coordinate transfers & itineraries, including issuing confirmations, pickup details, and tour information, ensuring guest requirements are met
n
Maintain accurate records, including data entry, reconciliations, and basic reporting in line with accounting and privacy procedures
n
Liaise with internal teams and external partners to support daily tour operations
n
Uphold company standards for safety, quality, and eco-friendly practices, ensuring compliance with WHS and company policies
n
About You n
You'll bring:
n
n




Strong customer service skills with a professional and calm approach
n
High attention to detail, with accurate data entry and organisational capability
n
Transparent written and verbal communication skills
n
Proficiency in Microsoft Office (Outlook and Excel); RESPAX experience highly regarded
n
Previous experience in reservations, call centre, or tourism sales (preferred)
n
Knowledge of Tropical North Queensland destinations (beneficial)
n
A positive, self-motivated attitude and ability to work in a team environment
n
Availability to work across a rotating 7-day roster, including weekends and public holidays
n
Driver's license and own reliable transport
n
Seeking a long-term career in Tropical North Queensland and committed to living and working in the region long-term.
n
Why Join Us? n
n
Join a growing team.
n
Choose to be based in Port Douglas or Cairns, or both!
n
Ongoing training and career development opportunities.
n
Industry famil trips and exclusive company events.
n
Discounts across all CaPTA Group attractions.
n
Access to our Employee Assistance Program (EAP).
n
n
Equal Opportunity: We welcome applications from all qualified candidates. We provide a safe, inclusive workplace and uphold all obligations under Queensland employment law and applicable Awards. Successful applicants must have the right to work in Australia
#J-*****-Ljbffr

📌 Reservations Assistant (Queensland)
🏢 Capta Group
📍 Queensland