Job Description
Customer Service Officer n
An exciting opportunity has become available for an experienced Customer Service Officer to join a busy and supportive team, providing customer service and administrative support for a well-known annual consumer product.
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This role will see you assisting customers with enquiries, online and telephone orders, payment processing and delivery-related matters. You will be joining a collaborative team where providing a professional, responsive and positive customer experience is the priority.
n The role has a start date of the 28th of September to the 18th of December with the chance of extension.
The Role n
Reporting to the Team Coordinator, your responsibilities will include:
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Managing customer enquiries across multiple channels in a professional and timely manner
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Processing online and telephone sales transactions accurately and efficiently
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Assisting customers throughout the online ordering process and promoting self-service options
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Processing payments, including BPAY transactions
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Resolving customer queries and escalating technical or recurring issues where required
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Maintaining accurate records and a high level of attention to detail across all interactions
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Working collaboratively with the wider team to achieve service and operational objectives
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About You n
To be successful in this role, you will have:
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Previous experience in a fast-paced customer service environment, ideally within a call centre or high-volume service team
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Excellent verbal and written communication skills
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Strong administration and organisational skills
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A customer-focused approach with the ability to handle enquiries professionally and efficiently
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Excellent attention to detail and a commitment to accuracy
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Confidence using Microsoft Office and the ability to quickly learn new systems and platforms
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A positive and collaborative approach to working within a team
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Experience using a Customer Relationship Management (CRM) system, particularly Microsoft Dynamics, will be highly regarded. Previous exposure to the HEAT customer service model would also be advantageous.
The Opportunity n
This is a great opportunity for an experienced customer service professional who enjoys working in a structured, quick-paced environment and takes pride in delivering an excellent customer experience.
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You will be joining a collaborative team and playing an important role in supporting customers throughout the ordering and delivery process for a highly recognised annual product.
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If you are an organised, customer-focused professional with strong communication skills and enjoy working as part of a busy team, we would love to hear from you.
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Apply now via SEEK for a confidential discussion.

📌 Customer Service Officer (Melbourne)
🏢 KLC Recruitment
📍 Melbourne