Job Description
Attractive salary package for the right candidate
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Independently ownedand operated venue in Melbourne's South East is seeking an experienced, energetic and hands-on
Gaming Manager
to lead one of Victoria's top 10 gaming rooms.
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Following a major renovation, our gaming room offers an exceptional environment for both our customers and team. We are looking for a bright, bubbly and highly personable hospitality professional who genuinely enjoys being on the floor, building relationships with customers and leading by example.
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This is not a behind-the-scenes management position. The successful candidate will be visible, approachable and actively involved in the day-to-day operation of the gaming room.
About the role n
As Gaming Manager, you will be responsible for:
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Leading, motivating and developing the gaming team
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Delivering warm, engaging and consistently high-quality customer service
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Building strong relationships with our members and regular customers
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Maintaining a solid presence on the gaming floor
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Overseeing daily gaming operations and service standards
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Managing rosters, staffing levels, training and team performance
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Ensuring full compliance with VGCCC, AUSTRAC, Responsible Gambling and venue procedures
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Driving gaming performance, customer engagement and membership growth
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Working closely with senior venue management to achieve operational targets
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Build key relationship's with gaming suppliers and apart of gaming product selection, inclusive of annual trips to Sydney and QLD gaming expos
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Creating a positive, professional and enjoyable environment for customers and staff
About you n
We are looking for someone who is:
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An experienced gaming or hospitality leader
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Bright, bubbly, confident and naturally engaging
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Passionate about outstanding customer service
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Hands-on and comfortable leading from the floor
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Skilled at building genuine relationships with customers
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A strong communicator who can motivate and manage a team
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Organised, accountable and confident managing compliance requirements
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Commercially aware and motivated to grow the business
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Available to work a flexible hospitality roster, including evenings and weekends
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Experience managing a high-performing gaming room will be highly regarded. Current Victorian gaming industry qualifications and a strong understanding of gaming compliance requirements are essential.
What we offer n
Above market attractive salary package for the right candidate plus over above performance based KPI's and bonus'
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The opportunity to lead one of the top 10 gaming rooms in Victoria
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A newly renovated, high-quality working environment
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A stable and well-established hospitality business
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Support from an experienced senior management team
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The opportunity to make the role your own and have a genuine impact on the venue
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If you are a hands-on leader with a big personality, strong gaming knowledge and a genuine passion for looking after customers, we would love to hear from you.
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📌 Gaming Manager (Melbourne)
🏢 Leading
📍 Melbourne