Job Description
At Grand Saddles, the lodge is where guests return after a long lunch, a spa ritual or an afternoon in the valley, and it should feel quietly perfect every time. As Housekeeping Supervisor, you are the person who makes sure it does.
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You will lead the lodge attendant team day to day, allocating work, inspecting every villa before a guest steps inside, and coaching the team to a standard that feels effortless to the guest and deliberate to us. You will know which guests are celebrating, which villas need attention, and how to keep a full house running smoothly on a changeover day. Working closely with front office and maintenance, you will make sure every villa is ready on time, every preference is honoured, and nothing slips through.
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In the opening phase, you will help shape how the department works: establishing procedures, training the founding team, and setting up stock and linen systems alongside the Hotel Manager.
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The position reports to the Hotel Manager and suits an experienced senior attendant ready to step up, or a supervisor seeking a more intimate and ambitious property.
About You n
At least three years' housekeeping experience in a luxury hotel, lodge or resort, including a minimum of one year in a supervisory role
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An exceptional eye for detail and an uncompromising approach to presentation
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Confident, fair leadership,



with a coaching style that builds pride in the team
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Strong organisational skills, including rostering, work allocation and time management
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Experience with stock control, linen management and ordering
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Sound knowledge of hygiene, chemical handling and Work Health and Safety requirements
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Familiarity with a property management or housekeeping system (Opera Cloud, Mews or similar)
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Pre-opening experience is advantageous, though not essential
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Flexibility across a rotating roster, including weekends and public holidays
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Your own reliable transport, given the lodge's location in Mount White
What You'll Do n
Lead daily briefings and allocate villa and public area assignments
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Inspect every villa to the lodge's standard before guest arrival
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Train, coach and support villa attendants, including induction of recent team members
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Coordinate closely with front office on arrivals, departures and room status
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Record and action guest preferences and special occasion requests
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Report and follow up on maintenance issues promptly
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Manage linen, amenities and cleaning stock, including ordering and par levels
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Support rostering and help control labour and supply costs
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Step in to service villas and deliver turndown when the team needs you
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📌 Housekeeping Supervisor (Central Coast)
🏢 Saddles Mount White
📍 Central Coast