Job Description
About the role:
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You'll own the relationship with a portfolio of our top corporate and insurance partners after they go live. You'll be the day-to-day face of Everlab for our biggest accounts, responsible for driving member utilisation, running smooth implementations, coordinating training and event calendars, and setting renewals up for success.
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This role sits within our Enterprise function, dedicated to our largest corporate and insurance partners, distinct from our SME and Mid-Market segments. You'll own Quarterly Business Reviews and other senior-stakeholder engagements, and work closely with Corporate and Enterprise Sales, Clinical, Operations and Marketing to make sure every enterprise partner gets outsized value from their Everlab program.
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We're looking for someone with 3+ years in enterprise account management or customer success, with a track record of managing complex relationships across multiple stakeholders.
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You'll report to our Corporate and Enterprise Lead.
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This is a full-time hybrid role based in Melbourne or Sydney. Our team works from the office three days per week.
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Responsibilities and Scope
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Account ownership and relationships:
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Act as the primary point of contact for a portfolio of enterprise accounts post-sale, building trusted relationships with HR, People and Culture, and Wellbeing stakeholders.
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Understand each client's goals and tailor engagement plans to drive measurable outcomes.
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Own and lead Quarterly Business Reviews and other senior and executive-level engagements, bringing data, insights and a clear narrative on program value.
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Utilisation and engagement:
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Own utilisation targets across your portfolio, identifying at-risk accounts early and running proactive campaigns to lift uptake.
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Analyse usage data and biomarker and engagement trends to surface insights back to clients and internal stakeholders.
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Implementation:
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Lead new account onboarding and rollout, coordinating with Operations and Clinical to ensure a seamless launch experience.
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Manage logistics for pilot programs, executive health days and phased rollouts across sites.
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Build a reusable launch comms and onboarding toolkit for all enterprise accounts.
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Training and events:
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Build and maintain training calendars for client-facing champions, HR teams and internal stakeholders.
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Plan and deliver on-site and virtual activation events, webinars and executive briefings in partnership with Marketing.
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Renewals and growth:
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Own the renewal process end to end, building the commercial and clinical case for continuation well ahead of contract expiry.
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Identify expansion opportunities across new sites, additional tiers and add-on diagnostics, and hand qualified opportunities to the sales team.
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Advocacy and referrals:
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Identify and nurture advocates within your portfolio, turning strong relationships into case studies, testimonials and referenceable stories.
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Facilitate warm introductions and referrals into client networks to support recent business pipeline.
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Reporting and voice of customer:
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Maintain accurate account records in HubSpot, including utilisation, renewal dates and key contacts.
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Represent client feedback internally to shape product and clinical roadmap priorities.
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What we're looking for:
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Experience:
3+ years in enterprise account management, customer success, or client services, ideally in B2B health, benefits, insurance or a related enterprise services environment.
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Stakeholder management:
A track record of managing complex enterprise relationships across multiple stakeholders.
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Project management:
Comfortable running concurrent implementations and events.
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Data:
Confident working with data to tell a story about usage, outcomes and ROI.
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Communication:
Excellent written and verbal communication, with the polish to present to senior HR and executive stakeholders.
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Mission:
A genuine interest in health and wellbeing, and pride in delivering a premium client experience.
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Nice to have:
Experience with HubSpot or a similar CRM. Background in corporate health, life insurance, or health and wellbeing channels. Exposure to the AU and NZ enterprise landscape.
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Working at Everlab:
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Do work that matters:
We're building the future of preventive health. Use your skills to prevent disease, improve access to personalised care, and reduce pressure on the health system.
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Work-life flexibility:
Hybrid working with 3 days in the office, plus flexibility to manage life beyond the 9 to 5 when it matters.
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Experience Everlab as a customer:
Full access to the Everlab health program, provided after successfully passing probation.
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Share in our success:
Employee Share Option Plan included as part of your total remuneration. We grow together.
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People you'll love working with:
A welcoming, mission-driven team of smart, thoughtful people doing meaningful work.
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📌 Enterprise Account Manager (Melbourne)
🏢 Everlab
📍 Melbourne