Job Description
Phone System Technician – NEC / Mitel / Avaya n
Teltech ICT Group is seeking an experienced and motivated PABX Technician to join our technical services team. The ideal candidate will have hands‐on experience with
Mitel NEC
,
Avaya
, and hosted telephony solutions, including
Microsoft Teams
. You'll play a key role in delivering installation, maintenance, and support services to our business and enterprise clients across the Greater Melbourne area.
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Ongoing training and upskilling opportunities are provided.
Position Overview n
As a member of our service and support team, you'll be responsible for installing, configuring, servicing, and troubleshooting a range of phone systems. You'll attend customer sites (mainly across Melbourne) and work with technologies including
Mitel
,
NEC
,
LG
,
Avaya
,
Cisco
, and
hosted VoIP solutions
. You may also be involved in
structured cabling projects
, including
Cat6 cabling
installations.
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We are looking for a self‐motivated technician with a strong technical background, excellent fault‐finding skills, and a commitment to delivering outstanding customer service.
Key Responsibilities n
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Install, configure, and support PBX systems for SMB and Enterprise clients
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Perform troubleshooting, fault diagnosis, and timely issue resolution
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Conduct system upgrades, re‐configurations, and migrations
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Integrate phone systems with Microsoft Teams and other hosted telephony platforms
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Assist clients with training and provide on‐site or remote technical support
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Maintain accurate documentation of service calls, installations, and repairs
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Participate in structured cabling (Cat6 and fibre) projects when required
n
Key Requirements n
n
Minimum 2 years' experience as a technician working with
Mitel, Avaya, NEC
, and
Microsoft/Cisco systems
n
Solid understanding of IP networking and how it integrates with telephony systems
n
Strong experience with
VoIP, SIP, PBX
, and hosted communication platforms
n
Excellent fault‐finding, diagnostic, and troubleshooting abilities
n
Professional communication skills and customer‐focused attitude
n
Strong time management and ability to work independently
n
Open or Master Cabler's License (mandatory)
n
Current Driver's License and Working with Children Check
n
Experience with structured cabling installation is a plus
n
What We Offer n
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Competitive salary based on experience
n
Vehicle, mobile, and laptop provided
n
Ongoing professional development and certification opportunities
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Supportive team culture and collaborative working workplace
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Access to training in emerging technologies (e.g., Microsoft Teams integration)
n
How to Apply n
We're looking to grow our career in telecommunications and work with cutting‐edge technologies—we'd love to hear from you! Please send your resume and a cover letter highlighting your relevant experience to ...
Additional Job Attributes n
Seniority level: Mid‐Senior level
n Employment type: Full‐time
n Job function: Engineering and Information Technology
n Industries: Telecommunications
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📌 Telecommunications Engineer (Melbourne)
🏢 Teltech ICT
📍 Melbourne