Job Description
Hope Physio is an expanding Allied Health service supporting clients across Melbourne.
We provide
Occupational Therapy, Physiotherapy, and Speech Therapy
, and we're looking for a professional, client‐focused Receptionist to join our team.
Key Takeaway n
We need someone with
medical/allied health reception experience
, strong
customer service
, and ideally
sales or conversion skills
to support bookings and client engagement.
About the Role n
As the first point of contact for clients, you will play a crucial role in creating a warm, organised, and professional environment. You will manage front‐desk operations, support clinicians, and ensure smooth day‐to‐day functioning of the clinic.
Key Responsibilities n
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Greet clients and manage check‐ins with a friendly, skilled manner
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Answer phone calls, respond to enquiries, and manage appointment bookings
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Coordinate clinician schedules and support daily workflow
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Process payments, invoices, and Medicare/NDIS‐related administration
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Maintain accurate client records and documentation
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Assist with onboarding new clients and explaining services
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Support general administrative tasks and clinic organisation
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Promote services and assist with client conversions (sales experience highly regarded)
n
About You n
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Experience working in a
Medical or Allied Health reception
role (essential)
n
Strong customer service and communication skills
n
Ability to manage a busy front desk with professionalism
n
Experience with appointment systems (e.g., Cliniko, Nookal, Halaxy) preferred
n
Sales or client‐conversion experience is a
strong plus
n
High attention to detail and strong organisational skills
n
Ability to work independently and as part of a multidisciplinary team
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Friendly, reliable, and committed to excellent client care
n
What We Offer n
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Supportive and collaborative Allied Health team
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Opportunities for professional development
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Stable, long‐term role with growth potential
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A positive workplace culture focused on client outcomes
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Flexible full‐time or part‐time arrangements
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📌 Medical Allied Health Receptionist (Shepparton)
🏢 Hope Physio
📍 Shepparton